Linux Support Engineer

5 days ago

New Delhi, India ZenoCloud Full time

Location: NoidaJob Type: Full-TimeIndustry: Web Hosting / Cloud Infrastructure / SaaSAbout the RoleWe’re seeking a proactive and technically skilled Linux / Cloud Support Engineer to join our team. You’ll manage, optimize, and troubleshoot Linux-based servers and cloud environments, ensuring seamless uptime and top performance for global clients. The role demands ownership, deep technical curiosity, and the ability to handle high-impact infrastructure projects.Key Responsibilities- Administer and troubleshoot Linux servers (Ubuntu, CentOS, Debian) across hosting and cloud platforms. - Diagnose and resolve performance, load, I/O, service, and network issues. - Deploy and tune LAMP/LEMP stacks (Apache, Nginx, PHP-FPM, MySQL/MariaDB). - Monitor systems with Zabbix, Prometheus, Grafana, and proactively act on alerts. - Perform log analysis (syslog, journalctl, secure, application logs) for incident resolution. - Apply security patches, OS updates, and implement hardening best practices. - Automate tasks and server maintenance using Bash, Ansible, or Python. - Support cloud migrations and setups across AWS / DigitalOcean / similar providers. - Configure networking, firewall, and load-balancing for high-availability environments. - Manage hosting control panels (cPanel, Plesk, Webmin, Virtualmin). - Create and maintain technical documentation, RCA reports, and internal KBs. - Provide direct client support via email, ticketing, and chat—resolving escalated cases independently.Technical Expertise- Operating Systems: Ubuntu, CentOS, Debian - Web Stack: Apache, Nginx, PHP-FPM, MySQL/MariaDB - Monitoring: Zabbix, Prometheus, Grafana - Automation / Scripting: Bash, Ansible, Python (basic) - Security: iptables, firewalld, SSL/TLS, OS hardening - Virtualization: KVM, LXC, Docker (optional but preferred) - AWS Cloud Services: - Compute & Storage: EC2, EBS, S3 - Scaling & Load Management: Auto Scaling, Load Balancer (ALB/ELB) - Networking & CDN: Route 53, CloudFront - Monitoring & Logging: CloudWatch - DevOps / CI-CD: ECS, ECR, CodePipeline, Lambda - Database: RDSRequirements- 2–4 years of experience as a Linux / Cloud Support or System Engineer - Proven skills in Linux server administration and troubleshooting - Familiar with AWS and virtualization technologies - Comfortable in 24×7 or rotational shifts for global client support - Strong communication and client-handling ability - Prior experience in ticket-based support systems

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