Caller

3 weeks ago


Mumbai, India Reliable IAS Full time

Company Description

Reliable IAS is a renowned coaching institute located in Thane, dedicated to empowering aspiring civil servants on their journey to success in the prestigious UPSC examinations. Our team of highly experienced faculty members provides reliable guidance and comprehensive support to our students. With a structured and result-oriented approach, we offer meticulously designed study materials, extensive test series, and interactive classroom sessions to build a strong foundation and enhance analytical skills. Our focus on holistic development cultivates effective communication, critical thinking, and leadership skills, creating a community of motivated individuals.


Role Description

This is a full-time on-site role for a Telecaller at Reliable IAS in Thane. The caller will be responsible for making outbound calls to potential students, providing information about our coaching services, answering queries, and assisting in the enrollment process. The Caller will also maintain accurate records of calls and follow-up activities.


Qualifications

  • Excellent communication and interpersonal skills
  • Ability to confidently make outbound calls and engage with potential students
  • Strong convincing and negotiation skills
  • Good organizational and time management skills
  • Basic computer skills (MS Office, CRM software)
  • Prior experience in customer service or sales is a plus
  • Knowledge of UPSC/MPSC/SSC/Banking/NDA/CDS examinations and civil services is mandatory
  • Fluency in multiple languages is a plus
  • Minimum high school diploma, bachelor's degree is preferred

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