Senior Information Technology Engineer

2 weeks ago

New Delhi, India Razorpay Full time

Key responsibilities- Own macOS management in Jamf Pro: enrollment, configuration profiles, Smart Groups, policies, software deployment, and compliance reporting - Own Windows management in Microsoft Intune: device enrollment, configuration profiles, Update Rings, Win32 app packaging, and compliance policies. - Maintain security baselines (FileVault/BitLocker, firewall, disk encryption, USB controls, patching cadence) across macOS and Windows. - Administer Azure AD (Entra ID) and Google Workspace (users, groups, SSO, basic CA, app integrations) for day-to-day operations. - Create clear technical documentation—runbooks, SOPs, change records, and user guides. - Experienced in Jira or ServiceNow: ticket triage, SLAs, change management. - Monitor fleet health and compliance; drive continuous improvement and root-cause analysis for incidents. - Partner with Compliance on audits and evidence (asset visibility, encryption, patch posture, access controls).Minimum qualifications- 5+ years managing endpoints at scale: - macOS with Jamf MDM (policies, profiles, packaging, reporting) - Windows with Intune (configuration, application deployment, compliance, updates) - 2–3 years admin experience across Azure AD (Entra ID) and Google Workspace. - Ability to read, modify, and write Bash and PowerShell scripts when needed. - Proven technical writing skills (SOPs, runbooks, architecture notes). - Experience using Jira or ServiceNow, including Change Management processes.Nice to have (preferred)- Jamf 200/300/370 or similar certifications; Microsoft MD-102/SC-300 a plus. - Packaging tools (Composer, Munki/Autopkg, IntuneWin, Winget). - Identity & SSO familiarity (SAML/OIDC), Conditional Access basics, device compliance signals. - Mac/Win update strategies at scale and rollout rings. - Reporting/automation via APIs (Jamf Pro API, MS Graph, Google Admin SDK). - Exposure to SentinelOne, Zscaler agents and their MDM deployment

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