Functional Consultant

20 hours ago

New Delhi, India Sonata Software Full time

Location:Bangalore, India | Hyderabad | Chennai Years of exp: 8 to 12 Yrs Global Delivery Model (India–UK)We’re looking for an experienced Dynamics 365 CE Functional Consultant to lead TLC implementation projects and deliver exceptional business solutions.Key Responsibilities Conduct requirement workshops with stakeholders (Sales, Operations, Clinical, IT). Design functional solutions forD365 Sales ,Customer Service , andPower Platform . Configure core CRM entities: Quotes, Products, Price Lists, Appointments, Cases. Document end-to-end business processes forQuoting, Pricing, and Booking . PrepareFunctional Design Documents (FDD)and validate technical feasibility. SupportSIT , coordinateUAT , and assist with training & change management. Act as the primary liaison for business requirement clarifications.What We’re Looking For 7+ yearsin Dynamics 365 CE (Sales, Customer Service) implementations. Expertise inQuotation, Pricing, Case Managementprocesses. Hands-on experience withPower Platform(Power Pages, Power Automate, Dataverse). Strong knowledge ofCRM integrations(preferably healthcare domain). Skilled in creatingBRDs, FDDs, user storiesin Agile environments. Familiarity withAzure AD B2C , security roles, and data governance. Excellent communication and client-facing skills.Preferred Healthcare CRM or patient journey automation experience. Worked in global delivery model (India–UK). Microsoft certifications ( MB-210 ,MB-230 ).

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