Guest Relations Executive

4 months ago


Surat, India Lohono Stays Full time

Purpose of the role

Guest Relations is responsible for the organizations' success in reputation and customer satisfaction.


Prior work experience: 2 – 4 years of working experience in Hospitality/Tourism background


Duties & Responsibilities

  • Setting up hospitality for Isprava Guest check-in, check-out
  • Concierge services
  • Massage, cook, restaurants, planning the stay and special celebrations such as décor, cake
  • Involved in the overall planning and setting up of new business vertical for Isprava
  • Involved in Marketing, Website Development, Reservations, Software’s, Revenue Channels, FTO’s, Travel Agents, Business Development, Introducing F&B, Staff Training along with Digital Media and packages roll out.


Skills Required

  • Excellent communication skills (English)
  • Able to demonstrate consistent high quality of hygiene and other allied services
  • Organized and Systematic
  • Patient, energetic and open-minded
  • Well-presented, polite and tactful
  • Can handle complaints in a calm manner
  • Excellent people handling skills


Educational Qualifications: Degree in Hospitality



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