Service Owner – VDI

5 days ago


Thiruvananthapuram, Kerala, India UST Full time

Experience Required: 9 to 12 Years

Key Responsibilities:

Desktop Support :

  • Ensure seamless user experience through timely and efficient resolution of desktop support incidents and service requests.
  • Deploy, configure, and maintain desktop hardware, software, and peripherals to meet organizational needs.
  • Monitor desktop environments proactively and address potential issues before they impact end users.

VDI (Virtual Desktop Infrastructure) :

  • Implement, optimize, and maintain VDI solutions to deliver consistent desktop experiences across devices and locations.
  • Design, implement, and improve VDI solutions in line with organizational requirements, ensuring high availability, security, and reliability.
  • Collaborate with infrastructure teams to enhance VDI performance for scalability.

Enterprise Mobility :

  • Oversee strategy, deployment, and ongoing support of enterprise mobility solutions, ensuring secure access to corporate resources from mobile devices.
  • Collaborate with security teams to ensure compliance with security policies and guidelines for MDM and MAM.
  • Manage the lifecycle of mobile devices and applications, including procurement, configuration, updates, and decommissioning.

Supplier Management :

  • Develop strong relationships with third-party suppliers and vendors, ensuring contracted services meet SLAs and performance standards.
  • Negotiate contracts and service agreements with external suppliers to achieve best value and service delivery.
  • Serve as primary point of contact for suppliers, managing escalations, and driving resolution of service issues.


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