Customer Support Executive

11 hours ago

Secunderabad, India Art Gharana Full time

About the Role At Art Gharana, we believe creativity can transform workplaces. As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client experiences to our corporate partners and learners across time zones.This isn’t a script-reading support job — you’ll be the human connection that ensures our clients and their teams enjoy a seamless, supportive, and joyful learning experience.What You’ll DoHandle inbound queries and issue resolution for our B2B clients via email, chat, calls, and collaborative tools (MS Teams, Slack, etc.) Act as the first line of communication for partner companies and learners enrolled under their accounts Maintain high responsiveness and empathy in every interaction Coordinate internally with program managers, operations, and tech teams to resolve issues Document and track all client communications and updates accurately Identify recurring challenges and share insights to improve client experience Ensure SLAs and quality metrics are consistently metWhat You Bring2+ years of experience in customer support (EdTech or service industry preferred) Excellent English communication skills — clear, articulate, and empathetic Comfortable working international (US Pacific) hours Experience with platforms like MS Teams, Slack, and other corporate communication tools Strong multitasking and follow-up skills Tech-savvy and adaptable to CRM/ticketing tools (training provided) A calm, problem-solving mindset and a genuine interest in helping peopleWhy You’ll Love Working Here100% remote — collaborate with a creative global team Exposure to international B2B clients and wellness programs Growth-focused culture where ideas are valued Flexible, respectful, and supportive work environmentHow to Apply Send your resume or LinkedIn profile to [add email or link] with the subject line “Customer Support Executive – B2B”.

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