Tech Lead/ Architect

1 week ago

New Delhi, India Metasys Technologies Full time

Position involves leading architecture, development, and optimization of conversational AI and telephony solutions on AWS.Responsibilities- Architect and implement solutions using Amazon Connect, Amazon Lex V2, AWS Lambda, API Gateway, and AWS Workspace. - Design conversational AI flows, voice UX, and telephony call flows; migrate legacy IVR systems to AWS. - Build and optimize integrations with CRM/ERP platforms and third-party systems. - Develop secure, compliant cloud solutions and enforce architectural standards. - Manage Postgres/MongoDB data structures and support LLM/GenAI feature integration. - Provide technical leadership, troubleshooting, and oversight of delivery quality.Requirements- 5+ years as a Tech Lead/Architect. - Hands-on experience with Amazon Connect, Amazon Lex V2, AWS Lambda, API Gateway. - Strong understanding of telephony fundamentals, conversational AI design, and voice UX. - Experience migrating legacy IVR to AWS solutions. - Proficiency with Postgres and/or MongoDB. - Experience with CRM/ERP integration and third-party integrations. - Knowledge of security, compliance, solution architecture, and LLM/GenAI integration. - Ability to work onsite in Hyderabad.

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