Current jobs related to Technical Writer - Mon Village - Peer Consulting Resources Inc.

  • Technical Writer

    3 months ago

    Mon Village, India Peer Consulting Resources Inc. Full time

    ContactDetails: 1.Savitha Chinnappa Email: Cell:(732) 2.PoonamKhandelwal Email: Cell: (732)/Ext.408 Job Title: TechnicalWriter Location:Remote Duration: 12Months Years ofExperience: 3 Yrs.Required Hours/Week: 40 Notes: Remote with preference to the UpstateNY region Contractor musthave cell phone and access to reliable highspeed internet. Client...

  • Digital Content Writer

    4 months ago

    Brigade Magnum A-101 A-102 Amruthahalli Village, India GCoE Full time

    IntroductionWe believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting...

  • Digital Content Specialist

    3 weeks ago

    Brigade Magnum A- A- Amruthahalli Village, India Gallagher Full time

    The role of Content Writer at Gallagher involves developing and publishing written content pieces to support the trading divisions in achieving their growth objectives.As a team player, you will work alongside a group of writers to plan, create, and distribute content that complements revenue growth and content marketing campaigns driven locally by trading...

  • Senior Content Risk Specialist

    4 months ago

    Brigade Magnum A-101 A-102 Amruthahalli Village, India Gallagher Center of Excellence (GCoE) Full time

    IntroductionWe believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting...

Technical Writer

2 months ago

Mon Village, India Peer Consulting Resources Inc. Full time
Contact Details: 1.Savitha Chinnappa Email:
Cell: (732) 2.Poonam Khandelwal
Email:
Cell: (732)/ Ext.408 Job Title: Technical Writer Location: Remote Duration: 12 Months Years of Experience: 3 Yrs. Required Hours/Week: 40 Notes: Remote with preference to the Upstate NY region Contractor must have cell phone and access to reliable highspeed internet. Client will provide a laptop and appropriate software

Job Description:

This role is vital to ensuring that critical Knowledge Base content for Client staff is created edited and updated regularly and according to process or policy changes that provide staff with access to resources to help them in their daily roles. Additionally Client is anticipating a migration from Confluence Data Center to Confluence Cloud which will result in vast changes to how our current content appears and is laid out. This resource will ensure that the migration happens smoothly while coordinating and managing the associated Technical Writing and Editing efforts of content that is critical to the success of Client staff. Lastly the resource will be working with our Contract Management and Operations teams to address documentation and build out of SOPs and other related processes in our Knowledge Base.

Primary Skills and Experience:

Mastery of Technical Writing & Editing Meeting Coordination/Facilitation Project & Time Management Strong written and verbal communication in the English Language A penchant for mastering and understanding processorial details for the purpose of simplfying content for others Demonstrated problem solving ability resourcefulness adaptability for surfacing value and pragmatic solutions Ability to learn quickly process information and apply reference knowledge in diverse situations Coaching others to proficiency in Technical Writing & Editing Candidate should also have some experience coaching training specialists or interns in skills and tactics to write more effective guidance documentation and scripts for learning and development projects Skill in managing multiple diverse activities simultaneously delivering on commitments and operating with speed accuracy and strong judgement Natural Curiosity and passiong for learning

Expected Years of Experience:

36 years

Specialized skills that must be present for the position:

Candidates should have 36 years experience in technical editing and writing with a focus on documenting operational processes and procedures for staff consumption. Experience with Confluence preferred

Certifications and qualifications including education/degree:

Bachelors degree in communication english or journalism is ideal but would also consider those with a Bachelors in IT if their IT background was focused in Technical Writing

IT systems that will be used:

Confluence Jira Asana Microsoft Office Suite (primarily Outlook Word Excel PowerPoint Teams and SharePoint) Salesforce Oracle/PeopleSoft. Training will be provided for any systems that will be used though some experience with Confluence Cloud would be ideal.

Duties and Responsibilities:

Candidate will be resposnsible for but not limited to:

  • Reviewing written content by other members of the team and provide coaching where necessary to continuously build team writing skills
  • Partnering with internal SMEs to document SOPs and critical processes for build out and/or migration of content in our Knowledge Base
  • Supporting administration of content management in our Knowledge Base
  • Updating existing knowledge base content using technical writing and editing skills where appropriate
  • Partnering with team members to develop comprehensive written materials in support of training requirements throughout the Authority.

Daily duties include:

  • Coordinate and Facilitate SOP/Process documentation meetings with SMEs
  • Convert/Migrate SOPs/Processes to Knowledge Base
  • Partner with other team members and coach to writing skills and techniques
  • Evaluate existing content in Knowledge Base to identify for areas for improvement
  • Provide substantive feedback on written content produced by team
  • Manage Knowledge Base Contract Management and Data Solutions content updates
  • Manage other projects/tasks with technical writing and editing components as needed