Integration Lead

2 weeks ago


Bengaluru, India IT AISA Full time

Integration Monitoring LeadAs an Integration Monitoring Lead, you will manage a team responsible for monitoring, analyzing, and resolving integration and application support issues.You will act as the escalation point for critical incidents, ensure SLA compliance, and work closely with cross-functional teams to maintain high system availability and performance.Role :- Lead and mentor a team of junior integration/application support analysts.- Monitor, manage, and optimize integration platforms (Control-M, ETL, Middleware, etc.)- Ensure 24/7 coverage and timely resolution of incidents through effective shift planning.- Act as the primary escalation point for complex integration and application support issues.- Coordinate with development, infrastructure, and business teams to resolve incidents.- Drive continuous improvements in monitoring, automation, and reporting.- Define KPIs for the support team and ensure SLA compliance with clients.- Prepare documentation, runbooks, and training material for the team.- Conduct post-incident reviews and ensure root cause analysis (RCA) is completed.- Contribute to transformation initiatives to enhance system resilience and reduce downtime.Technical Skills :- 6-8 years of experience in Application Support / Integration Monitoring, with at least 2 years leading a team.- Good experience with integration and scheduling tools (Control-M, ETL, Middleware, APIs).- Good background in incident, problem, and change management processes (ITIL).- Ability to lead a team in a 24/7 support environment.- Excellent troubleshooting and analytical skills.- Strong communication skills able to interface with technical and business stakeholders.- Experience in performance monitoring, capacity planning, and automation of routine tasks.- Enthusiastic, proactive, and able to drive continuous service improvement. (ref:hirist.tech)


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