work from home

2 weeks ago

Mumbai, India Naukripay Full time

This is a remote position.

mail:-



telecaller job involves making and receiving phone calls to interact with customers or prospects to promote products/services, generate leads, conduct surveys, resolve issues, or collect payments, requiring strong communication, persuasion, and listening skills. Key duties include following scripts, updating CRM systems, answering customer questions, scheduling appointments, and building client relationships. The primary goal of a telecaller is to enhance customer satisfaction and drive business growth through effective phone interactions.  

Key Responsibilities

Outbound Calls:

Initiate calls to potential customers to introduce products or services, explain features and benefits, and generate interest. 

Lead Generation:

Contact potential leads, gather information about their needs, and convert them into sales opportunities. 

Customer Support:

Handle incoming calls from existing customers to address inquiries, resolve issues, and provide solutions. 

Appointment Setting:

Schedule appointments for sales representatives or field teams, emphasizing quality leads. 

Data Management:

Record call details, update customer information in CRM (Customer Relationship Management) systems, and maintain accurate records. 

Sales & Negotiation:

Persuade customers to make purchases, negotiate payment agreements, and close sales deals. 

Reporting:

Create and update MIS reports based on telecalling conversations and observations for management review. 

Required Skills & Qualifications

Communication:

Excellent verbal communication, active listening, and persuasive speaking skills. 

Product Knowledge:

Thorough understanding of the company's products and services to answer customer questions effectively. 

Persuasion & Negotiation:

Ability to convince customers and handle disagreements to reach mutually beneficial outcomes. 

Adaptability:

Ability to adjust communication style to different customers and challenging situations. 

Technical Skills:

Basic computer literacy and proficiency in using CRM software and telephone systems. 

Problem-Solving:

Ability to identify customer problems and provide appropriate solutions. 

Patience & Persistence:

Essential qualities for handling customer interactions and achieving sales targets. 

Types of Telecaller Roles

Sales Telecaller: Focuses on generating revenue and closing deals over the phone. 

Customer Service Telecaller: Handles customer inquiries, complaints, and provides support. 

Lead Generation Telecaller: Focuses on gathering information about potential customers for the sales team. 

Fundraising Telecaller: Solicits donations for a specific cause or organization. 


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