Customer Success Renewals

4 weeks ago

Madurai, India Sleek Full time

About SleekThrough proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business segments:Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporationsAccounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer serviceFinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businessesSleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset.We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.Position DutiesFocused on renewing our current clients based on their subscriptionReactive and proactive approach to meet monthly KPIs of X amount of cash collected | Y% of renewed clientsData driven and capacity to prepare reporting on his activities with a specific format agreed with the managerOutreach to our current clients via calling; whatsapp and emails. The applicant is expected to do 30-40 calls and or emails | Watsapps a dayEnable to handle the clients objectionsWork with other sales team and customer success team to ensure client's satisfaction and address client's needsNurture client relationships through the renewal cycle, ensuring alignment with Sleek's product offering resulting in a long-term relationshipProactive is gathering customer feedback and experiences and drive towards resolving issues and attaining customer satisfactionProactive in proposing new ways of working (ie. better process, better pitch, etc.)A minimum of 5 years workings with external clients, with a proven track record of servicing products of services to clients (B to B Preferred)A previous experience in a well known company is preferredGood Academic background from Top UniversitiesSales & Customer Support experience essentialProactive with a positive attitude to roll up their sleeves and ensure targets are exceededoutstanding verbal and written communication skills (English)A passion for technology and the local startup ecosystemExperience in customer retention of current customersAlways looking for ways and opportunities to improve the client experienceHave Data driven approachBe adaptable to working in SG time zone (or other based requirements)A minimum of 5 years workings with external clients, with a proven track record of servicing products of services to clients (B to B Preferred)A previous experience in a well known company is preferredGood Academic background from Top UniversitiesSales & Customer Support experience essentialProactive with a positive attitude to roll up their sleeves and ensure targets are exceededoutstanding verbal and written communication skills (English)A passion for technology and the local startup ecosystemExperience in customer retention of current customersAlways looking for ways and opportunities to improve the client experienceHave Data driven approachBe adaptable to working in SG time zone (or other based requirements)

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