Customer Support Officer

4 weeks ago


Bengaluru, India Talent Corner HR Services Pvt Ltd Full time

We are hiring for one of our Client who is in to Mutual Fund Industry and looking for a Customer Support Officer -Distribution Sales Channel.


Key Responsibilities:

  • Direct Credit Rejection, Red Payout Authorisation (Red Alert), MIR – 38, NFT

rejection

  • Pending & Exemptions for Financial Transaction and Excess Credit / Short Credit
  • Attending walking distributor & investor, Accepting Transactions / Queries
  • Resolving queries & complaints received from different modes like Calls,emails, whatsapp, Twitter, exchange and update the same in Query Report.
  • Additional activities related to operations & compliance dept.
  • Follow up with CAMS for pending queries & complaints
  • Pickup & Drop Service Planning for Direct / Regular Investor & Distributor and

Submission of Applications to cams

  • Looking into queries for ARN empanelment, Self Declaration, Brokerage

Related, COBM in Brokerage payout.

  • Maintaining sufficient stock of Applications , Factsheet
  • Maintaining All Notices and circulars in Branch.
  • Providing pre and post sales help to distributor for smooth operation
  • Calling for ARN Validity Expire , Brokerage Recovery, Invalid EUIN, Invalid

KYC Data

  • Maintaining Investor friendly Atmosphere and proper coordination between

Team and Branch Staff

  • Guiding distributor for distributor app, form fill for offline trxn & guiding for

online empanelment.


Qualification & Experience:

Experience Required: 2 + Years of relevant experience in the Mutual Fund

Industry.

Graduate/ Should be NISM Certified.

Should have good communication skills


Interested candidates can send resume on

anita.kulkarni@talentcorner.in



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