Senior Executive Client Servicing
11 hours ago
Role OverviewThe Senior Client Servicing Executive plays a key role in managing client relationships, ensuring seamless coordination between internal teams, and delivering high-quality work that aligns with the client’s business objectives. The role demands strategic thinking, excellent communication, strong organizational skills, and a deep understanding of marketing and digital content execution.Key Responsibilities1. Client Relationship Management- Understand the client’s brand identity, core values, and unique selling propositions (USPs) to drive effective campaigns and initiatives. - Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact. - Manage all client inquiries, requests, and feedback with professionalism and efficiency. - Proactively communicate with clients to understand evolving needs, objectives, and opportunities for growth.2. Coordination & Collaboration- Liaise with internal teams including creative, media, and production to ensure timely and accurate project execution. - Oversee project timelines, budgets, and deliverables, ensuring they align with client expectations. - Collaborate on the ideation and development of weekly/monthly content calendars, brand pitches, and campaign strategies. - Provide clients with regular updates and progress reports on deliverables.3. Quality Assurance- Oversee quality checks for all deliverables prior to client submission. - Manage the final posting of approved content across social media platforms, ensuring accuracy and alignment with brand guidelines.4. Timelines & Task Management- Support managers in prioritizing tasks and maintaining project schedules. - Ensure all deliverables across multiple brands are completed accurately and on time. - Respond promptly and professionally to all communication, maintaining strong internal and external coordination.5. Research & Insights- Stay informed about industry trends, digital innovations, and best practices to inform campaign ideation and execution. - Conduct competitive and industry analysis to strengthen brand positioning and audience engagement. - Research emerging technologies and creative trends to inspire new ideas and enhance campaign performance.6. Reporting & Documentation- Coordinate with internal teams to gather data and inputs for social media and brand performance reports. - Assist in preparing and maintaining regular social media analytics, brand analysis, and weekly Job Status Reports (JSRs).7. Time & Process Management- Adhere to internal turnaround times (TATs) and workflow systems to ensure efficiency and consistency. - Manage multiple priorities effectively, maintaining attention to detail under tight deadlines.8. Vendor & Finance Coordination- Manage vendor interactions, including invoice processing and payment follow-ups. - Maintain accurate trackers and documentation for vendor and project-related information.Qualifications & Skills- Bachelor’s degree in Marketing, Communications, Advertising, or related field. - 2–4 years of experience in client servicing or account management within an advertising, digital, or creative agency. - Strong understanding of digital marketing and social media platforms. - Excellent communication, interpersonal, and problem-solving skills. - Ability to multitask, prioritize, and manage multiple projects simultaneously. - Detail-oriented with strong organizational and time management skills.
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