Head of Operations

10 hours ago

GTB Nager, India JSW Sports Pvt Ltd Full time

JSW Sports Pvt. Ltd is looking for a Head of Operations (Stadium Ops, Cricket) in Delhi.


Job Description


Venue & Match Day Operations

  • Lead the planning and execution of all home match operations, including venue readiness, accreditation, security, and hospitality.
  • Oversee hospitality, security, ticketing and crowd management in line with league and franchise standards.
  • Implement match-day excellence strategy — integrating fan experience, entertainment, and sponsor activations.


Stakeholder & Commercial Liaison

  • Be the operational liaison and work closely with different teams, government, local bods, broadcasters and senior leadership.
  • Support the marketing, media, and digital teams with access and operational alignment for content creation, events, and press.
  • Align match and team operations with commercial commitments, ensuring sponsor deliverables are met.


Vendor & Partner Management

  • Oversee selection, contracting, and performance of all third-party vendors and consultants involved in match-day and operational delivery.
  • Ensure all procurement processes follow internal Central Procurement guidelines and compliance protocols.
  • Coordinate logistics and on-ground execution across with State Government Officials, Police, and regulatory bodies.


Infrastructure & Facility Management

  • Supervise venue infrastructure readiness, including temporary builds and enhancements to meet leagues’, owners’, and stakeholder’s expectations.
  • Collaborate with external and internal stakeholders on any stadium-related development or renovation projects.


Strategic, Financial & Administrative Oversight

  • Own the stadium operations budget; track and manage operational costs with a strong focus on efficiency and quality control.
  • Lead cross-functional planning with Finance, Legal, HR, and Marketing to ensure cohesive operational execution.
  • Drive annual planning cycles for operational functions; contribute to long-term infrastructure and capability planning.
  • Continuously identify and implement cost optimization strategies and process improvements.


Leadership & Culture

  • Build, lead, and mentor a high-performance operations team capable of delivering at large scale and pace.
  • Uphold the values and ambition of the team in every action — from fan-facing decisions to behind-the-scenes execution.


Required:

  • Project & Event Management: Proven track record of leading complex, multi-stakeholder events under tight timelines and high visibility.
  • Leadership & Team Building: Strong people leadership skills with the ability to manage cross-functional teams and drive accountability.
  • Stakeholder & Vendor Management: High-level negotiation skills and the ability to manage multiple vendors, consultants, and government interfaces with professionalism and efficiency.
  • Crisis Management: Demonstrated ability to perform under pressure and solve problems in fast-paced, dynamic environments.
  • Communication: Exceptional verbal and written communication skills, with the ability to influence and engage across internal and external stakeholder groups.


Domain Knowledge: Prior experience in cricket operations, sports franchise management, or elite sports environments is highly desirable.

Professional Experience: 12–18 years of operational leadership experience, preferably in sports, large-scale events, live entertainment, or hospitality sectors.

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