Netscribes - Assistant Manager/Manager - eCommerce Segment

3 weeks ago

Kolkata, India NETSCRIBES DATA INSIGHTS Full time

AM/Manager E-CommerceJob DescriptionWill be part of the management for the eCommerce business. Demonstrated experience in managing large teams and multiple clients. A strong background in project and process management is essential. Experience in Account management is mandatory with experience in working across multiple marketplaces managing services including but not limited to: Catalog listing and enrichment on marketplaces in the India US, and MENA regionDelivery management- Responsible for delivery management of all ongoing projects.- Will work with multiple team leads and project managers to ensure on-budget, on-time delivery.- Manage client expectations and communication.- Manage quality control through effective processes and ensure SLA compliance.- Ensure compliance with internal systems and quality policies.- Constantly identify opportunities for enhancing productivity using automation and process improvements.Pre-sales support- Execute pilots for new clients.- Develop cost estimates and pitch decks to support the sales team.Team development- Mentor and train team lead and project managers.- Lead the recruitment and training initiatives & generate reports.- Identify and incubate new offerings for eCommerce and evangelize them with existing clients.Experience: 10 to 15 Must have advanced Excel, PPT & report generation expertise- Demonstrated experience in managing large teams (depending on experience, between 30-100 people).- A strong background in project and process management is essential.- Demonstrated experience of working with content-based processes, which may or may not be in the eCommerce domain.- Any experience in eCommerce would be preferable.- This will be an independent, senior role.- The person needs to have the ability to come up with solutions rather than list out problems.- Needs to be willing to take risks and learn from mistakes along the way (ref:iimjobs.com)

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