SAP Service Management Architect

Description :Job Summary : We are seeking a highly experienced SAP ECC Application Consultant with deep expertise in Service Management (SM) and Customer Service (CS) modules. This role demands a strong functional and technical background in SAP ECC, with hands-on experience in service-related business processes, integration technologies, and large-scale ERP implementations. This role involves working closely with cross-functional teams, business stakeholders, and technical teams to deliver robust SAP solutions aligned with strategic goals.Key Responsibilities :- Provide production support : troubleshoot, analyze, resolve, and configure SAP SM/CS issues.- Manage change requests and small enhancements within defined timelines.- Lead/support SAP projects : requirements gathering, design, configuration, testing, and delivery.- Collaborate with cross-functional teams to deliver robust, scalable solutions.- Design, configure, write functional specs, test, and implement SAP SM/CS solutions.- Work independently on multiple initiatives with minimal supervision.- Define scope and gather business requirements with stakeholders.- Advocate for process standardization and articulate key considerations.- Advanced knowledge of Service Notifications, Service Orders, Warranty, Billing, and Contracts (Value/Quantity/Service).- Strong understanding of Revenue Recognition, Repair Order Process, and Resource-Related Billing (DIP Profiles).- Expertise in Customer Service Master Data : Equipment, Warranty, Functional Location, Counters.- Deep process knowledge in Sales & Distribution, Repairs, Warranty, and Contracts.- Experience with Intercompany Postings, Pro Forma Invoices, and Open Order/Master Data Migration.- Experience with SAP enhancement technologies : User Exits, BADIs, IDOCs, BAPIs.- Ability to read and debug ABAP code.- Strong knowledge of IDocs : Partner profiles, segment creation, testing.- Experience with SAP and non-SAP interfaces.- Hands-on experience with SAP PI/PO, CPI, MuleSoft, and other middleware tools.- Familiarity with Agile methodologies (Scrum, Kanban); SAFe experience preferred.- Strong understanding of Software Development Lifecycle and SAP/Salesforce implementation methodologies.- Service Order Management and Service Projects Planning & Execution : - Cost rate & labor hours (estimates/planned & actual). - Expense and material management. - Work order and workforce management. - Reporting and analytics.Preferred Qualifications :- 15+ years of experience as an SAP SM/CS/SD Consultant in implementation, support, and upgrade projects.- Minimum 7 years of hands-on SAP experience in SM/CS modules.- At least 2 full lifecycle SAP implementation projects as a Solution Architect or Consultant.- Hands-on experience with SAP ECC Service Management and legacy SAP CS modules.- Experience in EHP8 upgrade is a plus.- Bachelors degree in Computer Science, Information Systems, or related field (Advanced degree preferred).- SAP SD/SM certification preferred but not required.- Prior experience in the professional services industry preferred.- Expertise in SAP SM module configuration, implementation, and support.- Deep understanding of Order-to-Cash (O2C) processes, ATP, and pricing configuration.- Integration experience with SAP SD, PS, MM, PP, and FICO modules.- Experience in large business transformation programs using SAP and Salesforce.- Strong collaboration, analytical, and critical thinking skills.- Proven ability to manage large-scale work efforts and coordinate distributed teams.- Ability to debug ABAP and write functional/technical specifications.- Experience with SAP iDocs for order induction and intercompany postings.- Ability to playback designs to business users and conduct workshops.- Familiarity with SAP RISE, BW/BObj, BTP, PI/PO, Coupa, HighRadius, and financial integrators like Vertex, OneSource, OpenText.- Strong understanding of integration patterns, architectures, and tools including APIs, middleware, and ETL technologies.- Experience with SAP integration across modules and external systems.- Excellent written and verbal communication skills.- Proven ability to work in fast-paced, matrixed environments and drive consensus. (ref:hirist.tech)