Store Manager
3 weeks ago
Designation: Store Manager
Location: Mumbai
Job Description/Desired Profile:
Summary:
This role is responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation, and retention of store personnel and adherence to company norms.
Duties and responsibilities
1. Financial:
- To plan and achieve the revenue and profit targets for the store in consultation with the retail head
- To monitor and control expenses through efficient store operations.
- Implement plans to maximize sales while controlling expenses within the budget
2. Customer:
- To ensure setting up the conducive environment at the store to facilitate purchase decisions and provide customer servic-
- To facilitate timely and efficient customer service to create customer delight.
3. Operational:
- To plan to achieve the store level targets along with the team
- To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.
- To implement marketing plans for the store and drive sales promotion initiatives, events for the store
- To monitor sales figures vis- vis forecast and interpret trends to facilitate planning
- To communicate actual store sales to performance budget to all relevant store employees and ensure achievement of targets
- To maintain a competition radar and communicate timely feedback w.r.t product, price, and promotions.
- Constantly innovating methodologies to improve customer footfalls and conversions
4. People Management:
- To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.
- To ensure customer service training is provided to all store employees.
- To ensure timely review and feedback takes place for all store 8 plus years of retail store experience (apparel, home furnishing and other creative Industries)
Specialized Knowledge/ Skills:
Strong communication and interpersonal skills
Team Player, Team Leader, Well groomed and pleasant
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