Store Manager

2 weeks ago


Mumbai, India The Concept Full time

Designation: Store ManagerLocation: MumbaiJob Description/Desired Profile: Summary:This role is responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation, and retention of store personnel and adherence to company norms.Duties and responsibilities 1. Financial:- To plan and achieve the revenue and profit targets for the store in consultation with the retail head- To monitor and control expenses through efficient store operations.- Implement plans to maximize sales while controlling expenses within the budget 2. Customer:- To ensure setting up the conducive environment at the store to facilitate purchase decisions and provide customer servic- - To facilitate timely and efficient customer service to create customer delight.3. Operational:- To plan to achieve the store level targets along with the team- To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback.- To implement marketing plans for the store and drive sales promotion initiatives, events for the store- To monitor sales figures vis- vis forecast and interpret trends to facilitate planning- To communicate actual store sales to performance budget to all relevant store employees and ensure achievement of targets- To maintain a competition radar and communicate timely feedback w.r.t product, price, and promotions.- Constantly innovating methodologies to improve customer footfalls and conversions 4. People Management:- To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.- To ensure customer service training is provided to all store employees.- To ensure timely review and feedback takes place for all store 8 plus years of retail store experience (apparel, home furnishing and other creative Industries)Specialized Knowledge/ Skills: Strong communication and interpersonal skills Team Player, Team Leader, Well groomed and pleasant (ref:iimjobs.com)


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