IT Backup Operations Engineer

Key Responsibilities : - Leadership & Communication : Act as a leader in communicating and collaborating with technical teams, customers, and internal organizations to resolve issues and achieve customer satisfaction.- Backup Operations & Maintenance : Maintain and support complex backup solutions, including virtual libraries, Disk-to-Disk (D2D) systems, physical tape libraries, and their components.- Troubleshooting & Problem Solving : Proactively analyze daily backup failures, identify root causes, and systematically resolve issues to achieve a near 100% backup success rate. Provide troubleshooting for backup, recovery, and archiving in a large, distributed environment.- Planning & Implementation : Plan and implement best practices for backup solutions and ensure adequate storage capacity is available through proactive measures.- Reporting & Documentation : Provide regular status and progress reports on backup activities. Create and update documentation for backup procedures, solutions, licensing, and project artifacts.- Configuration Management : Perform configuration changes and manage upgrades of backup software and patching in the backup Skills : - Core Expertise : At least 5+ years of experience in Commvault troubleshooting or administration.- Backup Solutions : In-depth knowledge of Enterprise Backup concepts, including job scheduling, automation, reporting, and basic failure troubleshooting.- Hardware & Software : Hands-on experience with D2D and/or Physical Tape Library products such as StoreOnce and MSL Tape Libraries (or equivalent).- Operating Systems : Proficiency in at least one operating system.- Networking : Strong understanding of network fundamentals and concepts like iSCSI protocol.- Problem-Solving Tools : Aptitude for troubleshooting and problem-solving on Tape Libraries, Library Management software, and SAN connectivity, including log analysis.- Optional Knowledge : Familiarity with Zerto, Veeam, and Data & Experience : - Professional degree or equivalent experience and 5+ years related IT experience- Hands on experience, at least 5+ years, in Operations and Support on Backup applications : Commvault- Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis.- General knowledge of networking concepts and iSCSI protocol- Familiarity with different types of Zerto, Veeam, Data Protector- Backup failures, resolving them in collaboration with Commvault support- Understanding of engaging OEM support and escalation on Zerto, Veeam, Data Protector, Commvault- At least 05 years of Enterprise Backup Commvault troubleshooting or Administration experience- Network fundamental- Concepts of Enterprise Backup solution : Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting.- Understanding of Tape rotation and Tape management on Physical Tap Libraries in Backup environment- D2d and/or Physical Library Backup Products - StoreOnce, MSL Tape Libraries or equivalent- At least one Operating :- Ideal candidate will be trained & certified in Commvault or any Enterprise Backup Skills :- Self-Starter : Takes independent action to identify and solve problems and gets involved with new initiatives.- Customer Service : Exceptional customer service skills and a professional mindset.- Problem-Solving : Recognizes problems and responds with a systematic assessment to identify and address the root cause.- Collaboration : Capable of making well-founded decisions in high-pressure situations and collaborating effectively with other teams. (ref:hirist.tech)