
IT Backup Operations Engineer
3 weeks ago
Key Responsibilities :
- Leadership & Communication : Act as a leader in communicating and collaborating with technical teams, customers, and internal organizations to resolve issues and achieve customer satisfaction.
- Backup Operations & Maintenance : Maintain and support complex backup solutions, including virtual libraries, Disk-to-Disk (D2D) systems, physical tape libraries, and their components.
- Troubleshooting & Problem Solving : Proactively analyze daily backup failures, identify root causes, and systematically resolve issues to achieve a near 100% backup success rate. Provide troubleshooting for backup, recovery, and archiving in a large, distributed environment.
- Planning & Implementation : Plan and implement best practices for backup solutions and ensure adequate storage capacity is available through proactive measures.
- Reporting & Documentation : Provide regular status and progress reports on backup activities. Create and update documentation for backup procedures, solutions, licensing, and project artifacts.
- Configuration Management : Perform configuration changes and manage upgrades of backup software and patching in the backup Skills :
- Core Expertise : At least 5+ years of experience in Commvault troubleshooting or administration.
- Backup Solutions : In-depth knowledge of Enterprise Backup concepts, including job scheduling, automation, reporting, and basic failure troubleshooting.
- Hardware & Software : Hands-on experience with D2D and/or Physical Tape Library products such as StoreOnce and MSL Tape Libraries (or equivalent).
- Operating Systems : Proficiency in at least one operating system.
- Networking : Strong understanding of network fundamentals and concepts like iSCSI protocol.
- Problem-Solving Tools : Aptitude for troubleshooting and problem-solving on Tape Libraries, Library Management software, and SAN connectivity, including log analysis.
- Optional Knowledge : Familiarity with Zerto, Veeam, and Data & Experience :
- Professional degree or equivalent experience and 5+ years related IT experience
- Hands on experience, at least 5+ years, in Operations and Support on Backup applications : Commvault
- Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis.
- General knowledge of networking concepts and iSCSI protocol
- Familiarity with different types of Zerto, Veeam, Data Protector
- Backup failures, resolving them in collaboration with Commvault support
- Understanding of engaging OEM support and escalation on Zerto, Veeam, Data Protector, Commvault
- At least 05 years of Enterprise Backup Commvault troubleshooting or Administration experience
- Network fundamental
- Concepts of Enterprise Backup solution : Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting.
- Understanding of Tape rotation and Tape management on Physical Tap Libraries in Backup environment
- D2d and/or Physical Library Backup Products - StoreOnce, MSL Tape Libraries or equivalent
- At least one Operating :
- Ideal candidate will be trained & certified in Commvault or any Enterprise Backup Skills :
- Self-Starter : Takes independent action to identify and solve problems and gets involved with new initiatives.
- Customer Service : Exceptional customer service skills and a professional mindset.- Problem-Solving : Recognizes problems and responds with a systematic assessment to identify and address the root cause.
- Collaboration : Capable of making well-founded decisions in high-pressure situations and collaborating effectively with other teams. (ref:hirist.tech)
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