Customer Support Executive
2 weeks ago
As a Supply Executive you would be aligned to an average of 20 to 25 vendors who's per Project count would be 80 to 100. You would be accountable for reaching out to In house Service Turn Key vendors who are executing the Category operations based on Daily planning [ Labour movement, Material procurement, Last Mile Ops ]
Job Responsbilities
- Validate and Summarise previous day's activities for progress.
- Raising Tickets on escalations that need to be resolved by the Ops Team.
- Ticket closures on the System for all issues that have been resolved by Ops or Supply Team.
- Involved in coordination majorly based out of the Office.
- Aligned across BUs and fill periodic reports on a given dashboard.
- Managing Internal stakeholders and external vendors.
External Skills And Expertise
- Minimum of 13 years of Academics.
- 0 to 2 years of experience in any domain.
- Experience in coordinating with vendors & supervisors on daily operations is an added advantage.
- Would need to be computer literate.
- Good communication in the local language and English.
- Previous exposure to Customer Support / Call Centre can be a plus.
- Confident and energetic in terms of handling calls and front facing situations
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