Oracle Procurement Consultant

Experience Level : 7+ Years

About the Role :

We are seeking a highly experienced and motivated Procurement Support Analyst with a strong background in Oracle Fusion Procurement modules to join our team. The successful candidate will play a critical role in providing functional support, resolving incidents, addressing user queries, and optimizing our Source-to-Contract processes. This position requires deep expertise in Oracle Fusion Procurement, excellent problem-solving skills, and the ability to work effectively with both business users and technical teams.

Key Responsibilities :

Functional Support & Incident Resolution :

- Provide expert functional support for Oracle Fusion Procurement modules, with a strong focus on the entire Source-to-Contract process (including but not limited to Purchase Orders, Inventory, Requisitioning, Procurement Contracts, Sourcing, Costing, TAB Accounting, Work In Progress (WIP), etc.).

- Investigate, diagnose, and resolve incidents promptly and efficiently, ensuring users are kept fully informed of progress and resolution.

- Identify application and interface issues, escalating them to the appropriate Level 3 (L3) technology teams when necessary.

- Address user queries and ad-hoc requests related to Oracle Fusion Procurement.

- Capture, log, and coordinate service requests from users.

- Resolve service requests at the first line of support using established scripts and knowledge articles, contributing to the continuous enhancement of the knowledge base.

Operational Excellence & Process Improvement :

- Perform critical close/cut-off transaction processing to ensure timely and accurate financial reporting.

- Recommend and implement departmental process improvements and automation opportunities within the procurement function.

- Provide "out-of-hours" support during critical reporting periods in accordance with a pre-agreed shift plan, ensuring business continuity.

Collaboration & Communication :

- Participate actively in key Functional and Technical Subject Matter Expert (SME) sessions.

- Monitor and provide weekly status updates to the Fusion Project Manager and the customer, highlighting progress, challenges, and resolutions.

- Perform business diagnosis, process analysis, and research best practices to enhance procurement operations.

- Work closely with customers to resolve operational issues by :

- Troubleshooting data integrity issues within Oracle Fusion and related systems.

- Troubleshooting finance transmission and interface failures between systems.

- Resolving technical issues related to interfaces between Oracle and non-Oracle systems

(including spreadsheet integrations).

- Troubleshooting any configuration or integration issues impacting procurement processes.

Financial Process Acumen :

- Possess a strong working knowledge of core Finance processes such as Record to Report (R2R), Order to Cash (O2C), and Procure to Pay (P2P).

- Extensive experience working with financial and procurement applications, specifically Oracle Fusion.

Technical Skills (Must Have) :

- Strong working experience and deep functional expertise in Oracle Procurement applications.

- Demonstrated experience in functional support of Oracle Fusion applications.

- Strong experience in system setups and configuration within Oracle Fusion Procurement.

- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).

Soft Skills :

- Strong influencing skills with the ability to collaborate effectively with diverse stakeholders.

- Excellent communication (verbal and written) and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Ability to work independently and as part of a team in a fast-paced environment.

- Customer-focused approach with a commitment to delivering high-quality support.

Education :

- Bachelor of Technology (B.Tech)