Assistant Manager

3 weeks ago

Gurugram, India AMH Services Private Limited Full time

- Managing a team of 10- 15 people.- Responsible to deliver on Service Level Agreements.- Good understanding of the US HRO and Pre Payroll Activities.- Managing a team engaged in transaction processing and query resolution through a case management tool.- Able to provide guidance and lead the teams.- Performance management succession planning for business units.- Employee Engagement and Initiatives Improve Morale and productivity.- Employee Retention-Strategies to improve employee retention.- Training & development-training need analysis based on the appraisal and training coordination.- Works closely with transition team and ensure implementation of HR projects.- Responsible for data integrity in HR systems.- Implements best practices and supports the delivery of HR processes at the business unit / area.- Identifies gaps, proposes and implement changes necessary to cover risks.- Acts as the performance improvement driver and provokes positive changes in the people management.- Works to improve the teams overall performance and embraces a collaborative approach.- Supports leadership in helping to build a unified team mind set.- Engages in professional development to continuously grow in profession and remain current.- Strong interpersonal people management skills & client management skills.- Strong decision-making skill, ability to think strategically and translate strategy into action plans.- Ability to coach & develop people.Quality Focus:- Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.- Provides performance management guidance to line management.- Partners effectively with HR COE and Onshore teams to ensure customer groups receive the necessary services and support.- Prepare team goals and ensure they are well communicated and followed by the team.- Performance management succession planning for business units.- Employee Retention-Strategies to improve employee retention.- Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters.- Provide functional support and direction to the Team Leaders and Team members.- Responds to all requests and communications in a timely and thorough manner.- Interacts and creates dashboard for onshore partners on regular basis.- Ready to work in EST or PST shift including weekends.- Prior Experience in Hire to Retire Domain.- HRO Domain.- Client Management.- Team Management.- Lean Certified.- Green Belt Certified.- UKG. (ref:iimjobs.com)

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