Intelliswift Software
2 weeks ago
Must Have skills : salesforce + amazon connect
Primary Skills : AWS CLOUD, Salesforce
Primary Responsibilities :
- Develop and implement customer service solutions using Salesforce Service Cloud Voice.
- Leverage Amazon Connect to provide seamless, efficient, and high-quality customer service experiences.
- Design and build high-performance applications on the Salesforce.com platform.
- Assist with the integration of other systems and tools into Salesforce, ensuring efficient data flow and seamless customer experiences.
- Perform troubleshooting and issue resolution for the Salesforce.com platform and applications.
- Keep up to date with Salesforce releases, features, and best practices and ensure we are maximizing efficiency and capitalizing on the full features and benefits of the system.
- Provide technical support and training to end-users for any Service Cloud Voice related issues.
Qualifications :
- 3+ years of experience as a Salesforce Admin/Developer, including solid experience with Service Cloud Voice and Amazon Connect.
- Salesforce.com Admin & Developer Certification preferred.
- Strong knowledge of Salesforce.com development best practices and design patterns.
- Demonstrated ability to design and implement new processes and facilitate user adoption.
- Excellent problem-solving capabilities and project management skills.
- Strong communication and interpersonal skills.
