QBrainX - ServiceNow Developer - ITOM/ITSM Module
1 month ago
Role : ServiceNow Developer - (ITOM, ITSM & CSM)
Exp level : 6+ years
Work location : Chennai / Bangalore / Pune
Job Description :
We are seeking a skilled ServiceNow Developer with a strong background in IT Operations Management (ITOM), IT Service Management (ITSM), integration, flow design, scripting, and extensive experience on the ServiceNow platform. The ideal candidate will play a pivotal role in designing, developing, and implementing ServiceNow solutions to enhance our organization's IT processes and services.
Responsibilities :
- Design, develop, configure, customize, and implement ServiceNow solutions and modules based on business requirements.
- Collaborate with stakeholders to gather and analyze requirements, propose solutions, and deliver enhancements to ITSM and ITOM processes.
- Develop integrations between ServiceNow and other systems using REST APIs, web services, MID Server, and other integration technologies.
- Design and implement ServiceNow workflows, business rules, client scripts, UI policies, and actions.
- Perform ServiceNow platform upgrades, patches, and enhancements.
- Conduct testing and validation of ServiceNow applications and modules to ensure they meet quality standards and user requirements.
- Provide technical expertise and guidance to junior developers and stakeholders on ServiceNow best practices and capabilities.
- Troubleshoot and resolve issues related to ServiceNow configuration, performance, and :
- Engineering, or related IT discipline; or equivalent experience
- Minimum 6+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment. Proven experience as a ServiceNow Developer with expertise in ITOM, ITSM, integration, flow design, scripting, and customization on the ServiceNow platform.
- Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, CMDB, Service Catalog, Discovery, and Event Management.
- Strong understanding of ServiceNow scripting languages (JavaScript, Glide API) and ServiceNow development best practices.
- Experience in designing and developing ServiceNow integrations with third-party applications and systems.
- Experience with multiple ServiceNow modules, with Customer Service Management (CSM) a must, Hands-on experience with Service Portal Development, Flow designer and/or traditional workflows
- Excellent understanding of ServiceNow Common Service Data Model 4.0 (CSDM 4)
- Experience in Custom Application Development using ServiceNow
- Experience managing integrations in ServiceNow utilizing ServiceNow table APIs, scripted Web Services, -custom REST APIs, Integration hub
- Expertise in ServiceNow Scripting - Business rules, Script Includes, Client Scripts, JavaScript, etc.
- Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
- Experience building dashboards and reports
- Experience with App Engine
- Ability to analyze complex technical problems and provide innovative solutions.
- Excellent communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders.
Preferred Qualifications :
- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.
- Experience with Agile/Scrum methodologies. (ref:hirist.tech)
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