Application Engineer

Job Description SummaryWe are currently seeking a motivated, career and customer oriented SaaS Application Engineer to join our team to begin an exciting and challenging career.Incumbent will be responsible for providing technical support, functional analysis, system configuration & technical development for Atlassian Suites of applications and SCM (Source Code Management) tools. The primary responsibility of this role is in the proficient and efficient management of the day-to-day operations of business-critical applications (JIRA, Confluence, Fisheye / Crucible, Bamboo, GitHub) which will be heavily used by global users.Job RequirementsMandatory:- Minimum of 3+ years of experience in the administration / configuration of Atlassian Suites of Applications – Jira, Confluence, GitHub, Linux - Proficiency in scripting languages (e.g. Python, Bash) for automation - The foremost requirement of this role is to provide application support and incident resolution in a timely manner and in accordance with agreed SLAs. - Performance tuning of slow running processes will also be required. - A deep and demonstrated understanding of Security principles is required to manage changes in line with security recommendations. - Monitors system performance and makes recommendations for modifications, research problems, identifies root cause and proposes sustainable solutions. - Experience working with global teams.Desirable:- Experience in managing application upgrades and managing configurational changes. - Serves as application support for any other version control application. - Experience supporting SaaS and on-premises applications. - Experience with monitoring tools (e.g. New Relic, Grafana, PRTG). - Experience with Fisheye / Crucible, Bamboo is a plus - Maintains non-technical system documentation, such as process flow charts, design documents, business communications records. - Outstanding oral and written communication skills are essential as you will be required to conduct meetings with end users to obtain requirements and generate functional specification documents. - In conjunction with the Business Analysts, you will work with users to gather requirements for projects and enhancements to the production system. - The successful candidate will be proficient in being able to functionally analyze a requirement for a change request and present an estimate for consideration. - Working closely with the SMEs and current team, the role will also be required to: - Follow Change Control procedures as well as performing environment refreshes and maintenance of the different environments on a regular basis. - Troubleshoot and fix application environment issues. - The ability to install, configure, upgrade and optimize performance of an application environment. - In depth understanding of the environment and the business systems requirements of it. - Able to re-build the platform if required. - Understands the business impact of an IT systems failure. - Ability to create technical recovery and continuity plans.Qualifications- Bachelor’s Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.Experience:- Minimum of 3 years’ experience in the administration, configuration and support of Atlassian applications, GitHub, Linux and DevOps tools. - Solid experience with application support to end customers and liaisoning with stakeholders to provide quick support. - Solid experience with automation to reduce toil (manual repetitive work). - Strong communication skills and ability to work closely with business and functional resources to develop sustainable business solutions. - Ability to document technical specifications. - Good interpersonal, written, and oral communication skills. - Ability to present ideas in user-friendly language. - Experience of working in a team-oriented, collaborative environment. - Ability to knowledge transfer skills to other team members.