Nykaa - Manager - Order To Cash

3 weeks ago


Mumbai, India Nykaa Full time

Manager - Order To Cash


You should have knowledge of E-com industry and should be familiar with PG (Payment Gateway) & COD (Cash on delivery) reconciliation.

Your day to day will look like:

Team Leadership:


- Lead and motivate a team of O2C specialists to achieve departmental goals and objectives.


- Provide coaching, training, and development opportunities to enhance team performance.

Sales Management:


- Sales Accounting, Oversee the order processing workflow.


- Collaborate with sales, customer service, and logistics teams to resolve order discrepancies.

Collections Management:


- Monitor accounts receivable (PG, COD & Other B2B) receivable aging and lead collection efforts to ensure timely payment from customers.

Credit Management:


- Evaluate creditworthiness of new and existing customers and establish credit terms accordingly.

Customer Relations:


- Build and maintain strong relationships with internal & outside customers.


- Serve as a point of contact for escalated customer issues and coordinate resolution with relevant stakeholders.

Process Improvement:


- Identify opportunities for process improvement and efficiency gains within the O2C cycle.


- Implement best practices and automation tools to streamline processes, reduce manual effort, and enhance overall operational efficiency.

Performance Reporting (MIS):


- Prepare regular reports and performance metrics to track key O2C KPIs, including order fulfillment rate, AR aging, and collection efficiency.


- Analyze trends and variances to identify areas for improvement and make data-driven recommendations.

Qualifications and Skills you should have:

- CA, MBA

- Minimum 5 Years of experience in Order-to-Cash or related function in E-com industry or a similar industry, with a track record of leadership and team management.

- Strong understanding of order management, invoicing, billing, and collections processes.

- Proficiency in D365, SAP and MS Office, with advanced Excel skills.

- Excellent analytical, problem-solving, and decision-making abilities.

- Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with customers.

(ref:iimjobs.com)

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