Sr. Lead- SDWAN
1 day ago
Job Location- Chennai & Pune We are seeking a highly skilled and experienced Subject Matter Expert (SME) in SD-WAN and SASE technologies to lead and support incident management processes within our network operations. The SME will be responsible for diagnosing, resolving, and preventing complex network incidents, ensuring high availability and performance of secure connectivity solutions across the enterprise.Key Responsibilities:Incident Management:Lead the resolution of high-priority incidents related to SD-WAN and SASE platforms(Versa)Act as the escalation point for complex network issues.Perform root cause analysis (RCA) and drive corrective and preventive actions.Collaborate with cross-functional teams to ensure timely incident resolution and communication.Technical Expertise:Serve as the go-to expert for SD-WAN (VERSA & Fortinet) and SASE (e.g., VERSA ,ZSCALER/ Netskope).Maintain deep knowledge of secure access service edge architecture, including Zero Trust Network Access (ZTNA), CASB, SWG, and FWaaS.Monitor and optimize network performance and security posture.Documentation & Reporting:Maintain detailed incident logs, RCA reports, and knowledge base articles.Provide regular updates to stakeholders on incident trends and performance metrics.Process Improvement:Recommend and implement improvements to incident response workflows.Participate in change management and post-incident review meetings.Training & Mentoring:Train L1/L2 support teams on SD-WAN/SASE troubleshooting and best practices.Share knowledge and mentor junior engineers.Required Qualifications:Bachelor’s degree in Computer Science, Information Technology, or related field.6+ years of experience in network engineering or operations, with at least 3 years focused on SD-WAN and SASE technologies.Strong understanding of ITIL-based incident management processes.Hands-on experience with monitoring and troubleshooting tools (e.g., SolarWinds, Splunk, Wireshark).Relevant certifications (e.g.,VNX 325, Zscaler Certified, NSE4/7) are highly desirable.Preferred Skills:Excellent analytical and problem-solving skills.Strong communication and stakeholder management abilities.Ability to work under pressure and manage multiple incidents simultaneously.Experience in large-scale enterprise environments.Key Performance Indicators (KPIs):Mean Time to Resolve (MTTR)- Average time taken to resolve SD-WAN/SASE incidents.First Time Resolution Rate- Percentage of incidents resolved without escalation.Incident Volume Reduction- Year-over-year reduction in recurring incidents.Root Cause Analysis Completion Rate- Percentage of major incidents with completed RCA within SLA.Availability of SD-WAN/SASE Services- Uptime percentage of critical network services.Knowledge Base Contribution- Number of documented solutions and troubleshooting guides created.Stakeholder Satisfaction Score- Feedback from internal teams and clients on incident handling.Training Effectiveness- Improvement in L1/L2 team performance post-training.Compliance with SLAs- Adherence to defined service level agreements for incident response.Change Success Rate- Percentage of changes implemented without causing incidents.
-
Sr. Lead- SDWAN
1 week ago
Chennai, Tamil Nadu, India Tata Communications Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are seeking a highly skilled and experienced Subject Matter Expert (SME) in SD-WAN and SASE technologies to lead and support incident management processes within our network operations. The SME will be responsible for diagnosing, resolving, and preventing complex network incidents, ensuring high availability and performance of secure connectivity...
-
Sr. Lead- SDWAN
1 week ago
Chennai, Tamil Nadu, India Tata Communications Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Summary:We are seeking a highly skilled and experienced Subject Matter Expert (SME) in SD-WAN and SASE technologies to lead and support incident management processes within our network operations. The SME will be responsible for diagnosing, resolving, and preventing complex network incidents, ensuring high availability and performance of secure...
-
Network Cisco Sdwan 6 to 12 Years Chennai
4 days ago
Chennai, Tamil Nadu, India Capgemini Full time**Job Description**: - This role is in the regional network operations team where you would perform a key role in this team as a Sr. Network Engineer, to make sure Network is stable and reliable. - In this role, you will be heavily involved in Incident resolutions and Change implementation. - Minimum years of working experience in network security...
-
Sr. Lead- SDWAN
1 day ago
Chennai, India Tata Communications Full timeJob Location- Chennai & Pune We are seeking a highly skilled and experienced Subject Matter Expert (SME) in SD-WAN and SASE technologies to lead and support incident management processes within our network operations. The SME will be responsible for diagnosing, resolving, and preventing complex network incidents, ensuring high availability and performance of...
-
Sr. Lead- SDWAN
3 days ago
Chennai, India Tata Communications Full timeJob Location- Chennai & PuneWe are seeking a highly skilled and experienced Subject Matter Expert (SME) in SD-WAN and SASE technologies to lead and support incident management processes within our network operations. The SME will be responsible for diagnosing, resolving, and preventing complex network incidents, ensuring high availability and performance of...
-
Sr. Lead- SDWAN
2 days ago
Chennai, India Tata Communications Full timeJob Location- Chennai & PuneWe are seeking a highly skilled and experienced Subject Matter Expert (SME) in SD-WAN and SASE technologies to lead and support incident management processes within our network operations. The SME will be responsible for diagnosing, resolving, and preventing complex network incidents, ensuring high availability and performance of...
-
Sr. Lead- SDWAN
2 days ago
Chennai, India Tata Communications Full timeJob Location- Chennai & Pune We are seeking a highly skilled and experienced Subject Matter Expert (SME) in SD-WAN and SASE technologies to lead and support incident management processes within our network operations. The SME will be responsible for diagnosing, resolving, and preventing complex network incidents, ensuring high availability and performance of...
-
Lead Engineer
1 week ago
Greater Chennai Area, India Prodapt Full time ₹ 6,00,000 - ₹ 18,00,000 per yearOverviewLead complex network operations across global environments with deep expertise in LAN, WAN, and security infrastructure.Architect and deploy SASE and SDWAN solutions using Cisco, Versa, Fortinet, and Velocloud platforms.Workign on Juniper NFX 250 and NFX350 devices.Configure and troubleshoot advanced routing (BGP, EBGP, iBGP, OSPF, Static, EIGRP) and...
-
Network Engineer
2 weeks ago
Chennai, India NTT DATA Full timeJob Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Network Engineer
2 weeks ago
Chennai, India NTT DATA Full timeJob Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day...
