Oracle University

2 weeks ago

Bengaluru, India Oracle Full time

Job Title : Oracle University - Certification Exam Manager

Job Location : Bengaluru

Exp : 3-8 years


Position Overview : We are looking for Exam Certification Manager for Oracle University who can facilitate and monitor the end-to-end exam development and delivery process


Roles & Responsibilities :


  • As a Certifications Program Manager for SaaS, PaaS, Database, Java, MySQL, etc., you will:
  • Facilitate and monitor the end-to-end exam development and delivery process
  • Assess exam efficacy by reviewing exam questions and conducting health checks
  • Curate practice exams and help build them
  • Publish/republish exams
  • Liaise with geographically distributed product and training teams for continuous enhancements/upgrade to question pools, solve customer escalations, and manage infringement investigations.
  • Contribute to all aspects of high-impact Certifications projects from start to finish in close collaboration with engineering, training, and curriculum teams
  • Perform scope definition, job task analysis (JTA), and exam blueprint design
  • Train SMEs on Oracle style guidelines and exam development best practices
  • Set up and deploy Hands-on Performance based exams (HPEs) to create an immersive exam experience
  • Facilitate editorial reviews, technical reviews, and Angoff meetings for score setting
  • Monitor exam performance metrics such as trends, # of deliveries, pass rates, # of retakes, etc.
  • Conduct exam maintenance health check and gap analysis to improve exam efficacy
  • Implement Certification industry standards and best practices in exam deliverables
  • Engage globally with international teams and understand their specific requirements (localization, Japan business model) and business priorities around exam development and delivery
  • Collaborate to resolve escalated Service Requests
  • Collaborate on security issues and infringement investigations
  • Stay up-to-date with the latest versions and new features of Oracle products
  • Build a strong technical understanding of the product line to effectively engage with consultants, engineering teams, subject matter experts (SMEs), and instructors


To be successful in this role, we need someone who has:

  • Training and Instructional Design background
  • Understanding of Bloom's Taxonomy
  • Experience in conducting Job Task Analysis
  • Experience in the Certification industry
  • Understanding of Certification development standards and models
  • Experience in designing and developing exams
  • Exceptional writing, editing, and proofreading skills
  • Excellent communication skills
  • Understanding of what it takes to produce candidate value in an exam
  • Professionalism and confidence to defend exams, processes, and exam content
  • Professional Project Management skills
  • Strong customer orientation
  • Ability to make decisions independently
  • Exceptional organizational and planning skills
  • Excellent leadership and proven people skills
  • Strong initiative and ability to work independently with limited direction
  • Proven ability to work in a fast-paced environment with geographically distributed stakeholders
  • Ability to use critical thinking and problem-solving skills to write/evaluate technically sound and relevant Certification exam items that validate the skills of specific job roles


Basic Qualifications

Bachelor’s degree

3+ years of experience in exam development and facilitation of exam development workshops for Certification

Knowledge of Certification standards and best practices

Additional Qualifications

Oracle Certifications at the Oracle Certified Professional level

Previous experience with Certification exams as an SME

Technical writing and editing experience

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