Operations Manager

3 weeks ago

New Delhi, India Savino Del Bene Full time

Job Profile:- To accomplish the North Region operational activity, and escalate when necessary to Management. - To ensure the appropriate staffing in the Operations Team and to drive future-oriented workforce planning, in line with productivity targets - To effectively manage and be overall accountable for the performance of the operations teams. - To ensure the implementation of operational Standards & Guidelines . - To monitor operational performance of designated Branch Operations.General Management and Leadership- Drive effective and future-oriented resource planning in the organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancies. - Effectively manage the performance of the OPS teams, coach and support the team leaders as necessary - Escalate quality / performance issues to Management when necessary. - Update and support rolling forecast estimates on a monthly basis - Ensure strict adherence to the Code of Conduct - Drive profitability. - Ensuring profitability in the day-to-day operations - Drive actions to maximize profit on file level and to eliminate loss-making files - Ensure compliance. - Ensure consistent achievement of operational standards to meet customer requirements. - Manage and monitor productivity KPIs against budget, initiate corrective actions. - Optimize and implement operational standards & guidelines and drive continuous improvement of operations Team. - Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.Qualifications- Good knowledge of all the products in Freight industry - Market Knowledge (customers, competitors, suppliers, overall environment)Educational background / Work experience- Minimum 5 years of Freight forwarding industry - Minimum 3 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management.

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