Principal Engineer

About the Role :

We are seeking a Principal Managed Services Engineer to join our Managed Services Team and take ownership of supporting diverse client environments. This role focuses on maintaining, triaging, and improving a variety of customer systems - from custom-built applications to modern cloud solutions - across multiple industries and technology stacks.

The ideal candidate is a seasoned engineer who thrives in dynamic, multi-technology environments and has a proven track record of troubleshooting, performance tuning, and driving operational excellence. This is a hands-on and client-facing position, ideal for someone who can rapidly assess unfamiliar systems, deliver fixes, and provide technical leadership in a consulting setting.

This position operates during 3rd shift (overnights, India-based) to align with U.S. business hours and includes regular weekend maintenance.

About the Role :

We are seeking a Principal Managed Services Engineer to join our Managed Services Team and take ownership of supporting diverse client environments. This role focuses on maintaining, triaging, and improving a variety of customer systems - from custom-built applications to modern cloud solutions - across multiple industries and technology stacks.

The ideal candidate is a seasoned engineer who thrives in dynamic, multi-technology environments and has a proven track record of troubleshooting, performance tuning, and driving operational excellence. This is a hands-on and client-facing position, ideal for someone who can rapidly assess unfamiliar systems, deliver fixes, and provide technical leadership in a consulting setting.

This position operates during 3rd shift (overnights, India-based) to align with U.S. business hours and includes regular weekend Responsibilities :

- Client Environment Support : Serve as a primary point of contact for production support, triage, and incident resolution across diverse client systems.

- Bugfixing & Maintenance : Perform root cause analysis, implement bug fixes, and ensure long-term stability of customer applications and work on Agile based project when required.

- Cross-Technology Expertise : Work across a wide range of technologies such as .NET, React JS, Ruby on Rails, cloud-native applications, and automation tools.

- Operational Leadership : Establish and refine monitoring, alerting, and incident response practices.

- Collaboration : Partner with customer teams and internal engineers to identify improvements and streamline operations.

- Maintenance Windows : Participate in planned weekend maintenance activities as part of a rotating schedule.

- Knowledge Transfer & Documentation : Ensure systems are well-documented and that knowledge is shared within the team.

- Adaptability : Continuously learn and integrate new tools, platforms, and technologies used across client Skills & Experience :

- 7+ years of experience Web application and API Development, in infrastructure, managed services roles (Good to have Devops knowledge) with at least 3+ years supporting production environments at scale.

- Strong troubleshooting and problem-solving skills across applications, infrastructure, and networking layers.

- Experience with multiple cloud platforms (Azure, AWS ,GCP, Oracle Cloud) and hybrid environments.

- Proven ability to debug, support, and maintain applications built with various frameworks, including .NET, React, Graphql and Ruby on Rails.

- Familiarity with CI/CD pipelines, observability tools, and incident response workflows.

- Strong scripting or automation experience (e.g., Python, Bash, PowerShell).

- Excellent communication and client-facing skills for working in a consulting environment.

- Willingness and ability to work 3rd shift (overnights, India) and participate in scheduled weekend maintenance Qualifications :

- Experience with UiPath or similar automation platforms a plus.

- Prior experience in managed services or consulting environments with multiple concurrent clients.

- Familiarity with a broad range of database technologies (SQL Server, Oracle DB, Postgres, MongoDB, etc.).

- Experience improving legacy systems for better reliability, cost optimization, or scalability.