M&R Control Supervisor

2 days ago

Mumbai, India CMA CGM Full time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.


Mission:

The M&R Supervisor will oversee the Maintenance & Repair (M&R) activities for both dry and reefer containers within the assigned geographical region. The role is responsible for managing and controlling the M&R processes to ensure containers are repaired efficiently and cost-effectively, adhering to CMA CGM’s established procedures and guidelines.

Responsibilities:

  • Supervise and optimize the repair and maintenance of containers (dry and reefer) in the designated region.
  • Monitor M&R cost effectiveness and ensure adherence to established budgets.
  • Approve or reject repair estimates in line with existing agreements and procedures.
  • Manage out-of-service time and ensure timely repairs to support business continuity.
  • Ensure compliance of M&R suppliers and depots with CMA CGM’s procedures and standards, including auditing practices and repair standards.
  • Handle technical assistance and manage reefer repairs, including spare parts procurement, kit supply, and data downloads.
  • Monitor and report on M&R performance, including cost trends and KPIs.
  • Provide monthly reports to Group Head Office (HO) and Dubai Regional Office (DRO) Managers.
  • Analyze cost-saving opportunities and implement strategies to reduce M&R costs, including reducing out-of-service time and damaged units.
  • Track and guide agencies for maximizing M&R recoveries.
  • Coordinate M&R activities with the Equipment Team in HO and regional teams to resolve all M&R-related issues.
  • Work closely with Claims Department, agents, and suppliers to resolve damages and other related issues.
  • Provide training to agents, suppliers, and shippers on CMA CGM’s M&R procedures and business requirements.
  • Manage relationships with external parties such as container manufacturers, inspection agencies, and local depots.
  • Participate in M&R projects aimed at improving operational efficiency, repair processes, and service delivery.
  • Contribute to the development and implementation of future M&R tools and processes.
  • Conduct regular field visits to ensure M&R procedures are being followed and that repairs are performed to the expected standards.
  • Provide on-the-ground support and expert control over all M&R activities at depots and terminals.
  • Validate and approve repair invoices and ensure compliance with approved M&R budgets.
  • Ensure local branches report M&R expenses accurately and timely.


Skills & Qualifications:

  • Education: Bachelor’s degree
  • Experience: At least 7 years of experience in maritime operations, with a focus on maintenance and repair management.
  • IICL certification
  • Proficiency in the use of office software and M&R management tools.
  • In-depth knowledge of maritime container repair processes, particularly for dry and reefer containers.
  • Strong technical background in the maintenance of mechanical and refrigerated equipment.
  • Fluent in English (both written and spoken); additional languages are a plus.
  • Strong interpersonal skills and ability to interact effectively with various internal and external stakeholders.
  • Ability to supervise, train, and guide a team of experts, agents, and contractors.
  • Strong leadership qualities with a focus on process optimization, cost management, and quality control.
  • Willingness to travel within the assigned region to audit, monitor, and manage M&R activities.
  • Ability to handle urgent technical issues and manage crisis situations effectively.

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