Production Support Analyst
3 weeks ago
Role- Support Analyst
Profile- Incident Management
Experience-2-6 yrs
Location- Chennai, Bangalore
Competencies and Roles & Responsibilities
Must-Have
- Lead and coordinate the response to Major incidents, ensuring timely resolution and communication
- Collaborate with cross functional teams to diagnose, prioritize, and resolve incidents efficiently
- Identify and report potential incidents with potential escalation from low priority to High priority
- Collaborate and implement incident management process, best practices, and continuous improvement initiatives
- Act as point of contact for stakeholders during critical incidents, providing clear and concise updates
- Conduct post-incident reviews and report on lessons learned to prevent futured incidents
- SOP Based activities
- Perform Application Health before start of Business
- Team Lead to have additional skillsets of managing team and shifts
Background
- Graduate with relevant industry experience
Soft skills
- Strong communication
- Client interaction experience, stakeholder management
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