Software Engineer

Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. 

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.  Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work   Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

Our Team

The Engineering team at Whatfix provides end to end engineering throughput that forms part of core platforms and services that drive Whatfix business.

Our team is responsible for creating the Customer Platform and everything around it - be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.

On a monthly basis, millions of interactive guides are processed. Building, testing, and deploying to any of our environments are as simple as pushing a commit to a git branch. We like to keep our technology up-to-date. All of the technology is built and maintained by this small development team, so from day 1, software you write will be used by people from all over the world.

Responsibilities:

Design and develop highly scalable, reliable and fault tolerant systems for one of the world’s fastest growing startups. Work with business to define requirements Perform technical design and hands-on coding for development and enhancement efforts Develop new user-facing features Building reusable code and libraries for future use Ensure the technical feasibility of UI/UX designs Optimize applications for maximum speed and scalability Assure that all user input is validated Promote best practices in design and coding Conduct design and code reviews Understand the customer needs; design and implement envision project goals, product architectural solutions with a high focus on detail to ensure successful implementation. Articulate complex problems communicating viable architecture and design approaches in a clear and concise manner. Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes. Occasionally participate in customer demos and provide inputs wherever required Keep optimizing and automating mundane tasks.

You will be a core member of the team. Individual growth is important to us. We schedule time every week to explore an interest or learn something new. Team members have also used it to do everything from learning new algorithms to playing with the new framework to exploring what the new analytics layer could be used for. We also take some time each day to discuss what we're working on, and even pair programs to teach each other about parts of the codebase. There is no risk of stagnation in this job, you will be hands-on throughout.

Requirements:

 9+ years of experience in engineering, with a strong understanding of the software development lifecycle (SDLC) Hands-on experience with HTML, CSS, Scss, TypeScript & JavaScript. (must have) Proficient in building user interfaces with React and its ecosystem (React Router, Server-side Rendering, Context API, React Hooks) (must have)Webpack build tool with module federation & Micro front-end architecture experience is a plus Experience with Elasticsearch, Hadoop MR, Familiarity to Generative AI, Native Desktop applications is a plus. Web extension development experience (preferred) In-depth understanding of cross-browser compatibility and solutions Experience with backend development (Java preferred) Experience building microservice using frameworks like Spring and microservice architecture Proven experience working in a fast-paced environment, preferably for internet companies, products, or startups Strong grasp of design principles and their practical application Excellent written and verbal communication skills Eager to learn and thrive in a collaborative team environment

Note:

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;

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