Technical Delivery Manager

Get To Know Us First Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell. Our IVA is transforming financial institutions’ call centers from a cost to a revenue center. Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs and many who have been previous part of early-stage startups. We have grown 1800% in the last one year. Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues. We have grown 1800% in the last one year & are in the top 100 fastest-growing Fintech in Silicon Valley. We are a fully remote team Careers -https://interface.ai/open-positions LinkedIn -https://www.linkedin.com/company/interface-ai/ Role – Technical Delivery Manager Shift timing – 1:30 PM to 10:30 PM Do You Make the Cut? Enterprise SAAS delivery managers Should have 10 - 15 years of industry experience Owns end-to-end customer responsibilities (both during and after implementation) for a virtual assistant solution implementation involving multiple customers and products/solutions. Mentoring, coaching & managing team efficiency on all customer projects, internal projects & operational Needs Managing all team projects with proper escalation matrix Acting as an escalation point and managing customer deliverables Resource allocation, team utilization, team productivity responsibility Train and cross-train team members with requisite skills to ensure max productivity Bring in process and tools to improve implementation efficiencies Manages changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance Manage change execution from initiation to closure Drive continuous automation and upgrade programs for customers Develops communication plan — develop the communication plan with internally and external stakeholders Lead, coach, and motivate project team members on a proactive basis Well-versed in communication with US customers, demonstrating strong interpersonal and professional interaction skills. Responsible for working with customer stakeholders to define scope,goals, deliverables, required resources, budget estimates, and timing. Drive resolution to key decisions and actions needed Manage Change Requests that arises during the implementation Steer our customers towards standard solution setups leveraging Virtual assistant, AI best practices; clearly understand the need for customizations and the proposed solutions Good track record of delivery of the Software Product/Platform/Application. Working experience in any cloud environment, preferably (AWS). Working experience on configuration management and build/release planning & management Ability to learn quickly and stay current with new technologies. Proven ability to collaborate broadly with a flexible, positive attitude and ability to get results. Should be well versed in agile methodologies Exposure to product implementation. Researches and recommends opportunities to adopt new technologies. Analyzes the impact of implementing new technologies into the IT infrastructure. Proactively researches IT enterprise architecture best practices and methodologies and determines relevance to the Visitant IT and business organizations. Exposure to debugging & resolving production issues Good knowledge of APIs and application integrations. Experience with Javascript related technologies like NodeJS. Having participated in product building or having work experience in a startup company is of added advantage. Benefits Remote First Policy Comprehensive Insurance Policy A chance to have a huge impact early in your career