ServiceNow Developer

3 weeks ago

Mumbai, India Suyojett Full time

Responsibilities :

- Chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality.

- Design, prototype, implement, test, and deploy business rules, and technical solutions, such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs, and notifications.

- Develop custom integration components (SSO, CMDB, SAS connectors, etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chats, email, and other relevant technologies.

- Develop existing and custom applications within ServiceNow including integrations with other applications.

- Create and use update sets to move customizations between ServiceNow instances.

- Design for and maintain a highly available and recoverable environment.

- Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes, and root cause analysis.

- Document, maintain, and update policies, procedures, and controls for the operation of the ServiceNow platform and its SDLC.

- Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.

- Work with process managers to fully understand business functionality, pain points, and areas of improvement.

- Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology.

- Proactively keep ServiceNow skills current.

- Manage and lead the development work of vendors and consulting staff.

- Mentor and share technical knowledge with the service management team.

Requirements :

- 3+ years of experience in ServiceNow development.

- 3+ years of experience in IT service management process design.

- ServiceNow System Admin Certification.

- Overarching understanding of the ServiceNow Enterprise product suite.

- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.

- Ability to apply business concepts to a technical solution.

- Web portal development skills, such as HTML, CSS, Angular JS, and Bootstrap.

- Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB.

- Ability to create reports using the standard reporting engine, plus metrics and SLAs.

- Follow ServiceNow best practices (including scripting, security, and implementation)

- Display aptitude in learning new modules based on training materials.

- Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)

- Clear written and verbal communication skills.

- ITIL foundation certification.

- High School diploma or GED.

- ServiceNow Certified Application Developer.

- 3+ years of ServiceNow administration in an enterprise environment.

- 5+ years of experience in ServiceNow development.

- 5+ years of experience in IT Service Management process design.

- ITIL Intermediate certification.

- Excellent interpersonal, communication, collaboration, and documentation skills.

- Asset management experience.

- Passion for providing excellent service to all internal customers.

- Hands-on experience in Service Catalog/Service Portal modules

(ref:hirist.tech)

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