Business Processes Principal Consultant_15-20 years_Bangalore/ Pune_SAP Basis/ECC/CRM/S/4 HANA/BW

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you'll do:

SAP is seeking an experienced SAP Lead Basis Consultant to take ownership of Basis AMS Service delivery across a complex SAP landscape for multiple customers. The candidate needs to possess strong SAP Basis expertise, excellent communication skills, and should have led a delivery team of 10+ members.

Key Responsibilities:

• Oversee the delivery of the AMS services by the team for the customer in alignment with the scope providing support services across SAP environments including ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA
• Always ensures SLA adherence and Process compliance as per SAP standards
• Plays a pivotal role in Technical Service delivery with seamless collaboration with other SAP Teams to drive agile resolution of critical issues
• Expert in guiding the team on troubleshooting activities in Basis, Security and Data growth aspects of the SAP applications
• Focus on Innovation and Continuous improvement; Leverage AI based automations to be weaved into service delivery
• Quality Assurance – Deliverables & documentation are maintained for each service component
• Maintain Shift rotations and oversee seamless handovers to maintain service continuity
• Do Risk identification and prepare mitigation or response plan
• Responsible for management reporting on monthly basis – Internal and Customer
• Act as first point of escalation for the service delivery; Lead the Delivery team from Basis point of view
• Participate in customer calls, identify focus area and consult client in critical areas
• Drives RCA Based approach as an integral part of the delivery
• Review Service Performance Reports (Monthly), Issue Tracker & Open Items (Weekly), and Continuous Improvement Reports (Monthly) for the customer
• Versatile in handing complex and difficult customer discussions and interactions; aware of the escalation process in service execution
• Sound understanding of SAP Cloud ALM , Focused Run (FRUN) , and ITSM ticketing tools to manage incidents and service delivery
• Drive continuous improvement in process or service delivery and driving adoption of AI based automation
• Provide Customer pulse, publish SLA & KPI reports and provide performance insights to leadership and stakeholders

What you bring:

Education:

• Bachelor’s degree in computer science, Engineering, Information Systems , or related field

Work Experience and Mandatory Skills:

• Excellent communication skills – verbal and written, for effective interaction with global stakeholders
• 15-20 years of SAP Basis experience in large-scale environments
• In-depth knowledge of SAP Basis Administration including HANA DB , ABAP/Java stacks , and SAP landscape management
• Expertise in handling teams of 10+ consultants catering to multiple customers
• Knowledge about systems including ECC, S/4HANA, BW/4HANA, CRM applications
• SAP Basis certification is mandatory
• ITIL Certification shall be mandatory
• Service model
• Proactive mindset with a focus on continuous improvement and innovation

Meet your Team : 

SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged across the customer lifecycle to understand customer’s needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence. 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID:  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid