ServiceNow Architect

4 weeks ago

Gurugram, India Talent-Destination Full time

Role : Technical Architect - ServiceNow

Responsibilities :


- Lead the architecture and design of engagements implementing ServiceNow and
integrating applications by requirement gathering, problem resolution, and providing recommendations to customers.


- Lead the development team to provide enhancements and customization in support of customer needs utilizing JavaScript, CSS, HTML, and other web-based scripting tools and methodologies.


- Work to the overall objectives agreed with the IT services managers.


- Implement ITS' Configuration Management policy and standards while working with application support to ensure that any integrations added into ServiceNow align with best practices for the platform.


- Provide leadership and expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices.


- Manage clients, complex projects, drive business requirement gathering, manage scope and client expectations


- Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.


- Perform upgrades and customizations of ServiceNow platform applications while adhering to source code, configuration management, release management and software development best practices.

- Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications. - Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications.


- Creating project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.


- Providing support / guidance to the development teams during the analysis, development, and testing processes.


- Provide inputs to create Agile user stories based on business requirements


- Participate in E2E functionality assessment during Validation Testing phases (SIT, UAT)


- Experience with technical programming; capable of managing and overseeing global teams designing, programming and implementing various technical solutions - Work with Level 1 support teams to deploy and maintain applications


- Responsible for proactive problem and risk management on the platform.


- Guide team in troubleshooting issues found on ServiceNow platform, applications, and workflows.


- Experience in designing, building, and maintaining ServiceNow integrations via REST
API.


- Ability to develop and configure applications using ServiceNow, and JavaScript technology; Build Workflows and write automated scripts


- Develop, configure and implement changes in ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.


- Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.


Required Technical Skills :


- A Bachelor's degree in Computer Science, or related discipline.


- While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments


- 9+ years Industry experience, in developing and architecture of software platforms, products. - Prior experience in leading architecture activities like designing, roadmap, & proof- of-concepts on COTS platforms or Low Code/No Code platforms.


- At least 9 years of experience on ServiceNow platform in modules like ITSM, HRSD, APM, PPM, GRC or ITAM and designing solutions within these modules.


- Ability to manage multiple customers, complex projects, and multiple initiatives at the same time.


- Limited immigration sponsorship may be available

- Ability to travel 1-10%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred :


- Exposure to ETL Tools that transfer data from ServiceNow - like Perspectium or SnowMirror.


- Knowledge on Integration Hub, Flow Designer, UI Framework and UI Builder is a plus.


- Experience with NOW intelligence. - Experience with Web Development (HTML, CSS, JavaScript).


- Exposure to Service Portal.


- Exposure to capabilities in ServiceNow Quebec version.


- Experience working with SAFe, Scrum or Agile development processes.


- Must have clear communications skills both oral and written with ability to negotiate in a non-confrontational manner to deliver a clear, well-structured and concise argument supporting a perspective, using facts, pro's/con's, business justifications and other persuasion methods.


- Must be able to work independently in a fast-paced environment, balance priorities and juggle multiple tasks at once


- Must possess a strong desire and clear understanding for high customer satisfaction

- Must be flexible, have good energy, easy to work with and a team player - Strong analytical and problem-solving skills


- Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.


- Creativity and ability to think outside-the-box while defining sound and practical solutions

(ref:hirist.tech)

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