Quality Assurance Engineer

Position : Quality Assurance Engineer Salesforce.

Mandatory Qualifications.

- 5+ years of hands-on QA experience, including direct ownership of Salesforce test planning and execution.

- Strong understanding of Salesforce data model (Accounts, Leads, Opportunities, Cases), automation tools (Flows, Process Builder), and development elements (Apex, SOQL, Lightning).

- Proven experience automating UI and functional tests using Selenium, Playwright, or similar open-source frameworks.

- Experience validating REST/SOAP APIs and platform events using Postman, Swagger, or automated API frameworks like Rest Assured.

- Familiarity with testing AI-enabled QA tools (TestSigma, Mabl, Functionize, etc.) or strong interest in learning and adopting AI-based testing techniques.

- Demonstrated ability to test end-to-end flows involving Salesforce and third-party systems (ERP, commerce, middleware), with attention to data sync, field mapping, and timing dependencies.

- Strong problem-solving and root cause analysis skills, including reviewing integration logs, error payloads, and debug outputs.

Key Responsibilities.

- Define and execute test strategies for Salesforce CRM, including lead-to-opportunity lifecycle, CPQ configurations, case management, and service workflows.

- Validate both declarative (flows, validation rules, page layouts) and programmatic (Apex classes, triggers, Lightning components) functionalities in Salesforce.

- Ensure functional, integration, and regression testing across Salesforce and connected platforms such as NetSuite (ERP), Shopify (eCommerce), and Celigo (middleware).

- Build and maintain automation test suites using Selenium, Playwright, Appium, or equivalent tools, with support for mobile/responsive and cross-browser testing.

- Leverage AI-powered testing platforms (e.g., TestSigma, Mabl) to streamline test creation, execution, and maintenance within CI/CD workflows.

- Participate in sprint ceremonies, user story reviews, and release planning to proactively surface test risks, dependencies, and coverage gaps.

- Conduct exploratory and negative testing to identify edge cases, UX/UI inconsistencies, and validation gaps.

- Maintain robust documentation of test plans, test cases, test data, scripts, and reusable QA assets.

- Log, triage, and manage defects in Jira (or equivalent), with detailed reproduction steps, priority classification, and follow-through on resolution and retesting.

Recommended (Preferred) Qualifications.

- Familiarity with Celigo or other iPaaS platforms for data integration.

- Exposure to Salesforce declarative tools (flows, process builder, validation rules).

- Prior experience testing within regulated environments (SOC2, GDPR, etc.)

- Working knowledge of NetSuite, Shopify, or other cloud ERP/eCommerce platforms.

- ISTQB CTFL, Salesforce Admin, or other relevant certifications.

Tools & Platforms (Not Exhaustive).

Candidates are encouraged to have worked with similar tools if not the exact list below :

- Test Automation : Selenium, Playwright, Appium, or Cypress.

- Test Management : Jira, Xray, TestRail, Zephyr.

- API Testing : Postman, Swagger, Rest Assured.

- AI-Powered QA Tools : TestSigma, Mabl, Functionize (or equivalent).

- Collaboration : Confluence, Slack, Git.

Soft Skills.

- Analytical thinker with attention to detail in a fast-paced environment.

- Effective communicator who can collaborate cross-functionally with developers, analysts, and product teams.

- Strong documentation discipline and ability to self-prioritize with minimal supervision.

Performance Metrics.

- Test Coverage : >90% of key workflows across Salesforce and integrated systems.

- Automation ROI : Measurable reduction in regression test time (