Executives EXL/E/1498681

4 weeks ago


Noida, India exl Full time

Job Description

•Ensure that the process transactions are processed as per Desktop procedures 

•Ensure that the assigned targets are met in accordance with SLA and Internal standards

•Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence 

•Ensure adherence to established attendance schedules 

•Ensure adherence to Company Policies and Procedures

•AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.

•Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance

•CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

•Subject Matter Expert for the purpose of work thread related issues and escalated transactions 

•QCA for the purpose of feedback and audit

•Trainers for the purpose of Pre-process and Process training



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