Sales Quality Check

1 month ago

Chennai, India Notion Press Full time

ABOUT US:

Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to democratize publishing and help writers to publish and sell their books directly to readers around the world. We are a 120+ strong team currently operating in India, looking to expand to South-East Asia, Europe and North America.


IN THIS ROLE YOU WILL:

  • Monitor, evaluate and score inbound calls against established quality assurance standards
  • Review, evaluate, and score open and closed customer issues tickets against established quality assurance standards
  • Participate, as needed, in calibration sessions, employee communication sessions, and/or the creation of communication tools
  • Supports and communicates business goals, quality standards, processes and procedures and policies
  • Monitor calls to provide feedback regarding telephone etiquette, product information given and procedures
  • Provides performance expectations, action plans and development plans to improve call quality
  • Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined


A PERFECT CANDIDATE HAS:

  • -1+ years of experience as a quality analyst in both voice and non-voice (Sales call audit is preferable).
  • -Proficiency in English, Hindi, and/OR Tamil.
  • -Previous experience in Inside Sales is preferred.
  • -Previous call quality monitoring experience or coaching/mentoring experience preferred


Sound like a fit? We can't wait to hear from you.


BENEFITS:

Our benefits package includes the best of what leading organizations provide, such as:


-A flat and transparent culture and a chance to work with the leadership team of a high-growth startup

-Best learning and development opportunities, a chance to have a big impact in a hyper-growth setup

-The possibility of having a huge societal impact - we help writers fulfil their dreams and our books reach hundreds of thousands of readers across the world

-Other Benefits - Employee Stock Options, Paid Time Off for Annual Vacations and Healthcare Insurance


  • Quality Check

    1 month ago

    Chennai, India Made for hers Full time

    Segregating the orders Quality checking the jeweleries **Job Types**: Full-time, Part-time Part-time hours: 8 per week **Salary**: ₹6,000.00 - ₹10,000.00 per month Schedule: - Day shift - Flexible shift - Morning shift Supplemental pay types: - Performance bonus **Speak with the employer** +91 9677026020

  • Sales Quality Check

    1 month ago

    Chennai, India Notion Press Full time

    ABOUT US:Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to...

  • Sales Quality Check

    1 month ago

    Chennai, India Notion Press Full time

    ABOUT US:Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to...

  • Sales Quality Check

    1 month ago

    Chennai, India Notion Press Full time

    ABOUT US: Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is...

  • Sales Quality Check

    1 month ago

    Chennai, India Notion Press Media Pvt. Ltd Full time

    ABOUT US:Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to...

  • Sales Quality Check

    1 month ago

    Chennai, Tamil Nadu, India Notion Press Full time

    **ABOUT US**: Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision...

  • Quality Check

    1 month ago

    Kilpauk, Chennai, Tamil Nadu, India Perfect Digital Media Resources Full time

    **Job Description**: What we're looking for: - Word-to-word reading - QC against journal/book style sheet - Cross-check CE style - Cross-check ref style - Cross-check layout style

  • Sales Quality Check Analyst

    5 days ago

    Chennai, India Notion Press Full time

    ABOUT US:Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to...

  • Sales Quality Check Analyst

    5 days ago

    chennai, India Notion Press Full time

    ABOUT US: Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is...

  • Sales Quality Check Analyst

    5 days ago

    Chennai, India Notion Press Full time

    ABOUT US:Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to...

  • Sales Quality Check Analyst

    6 days ago

    Chennai, India Notion Press Full time

    ABOUT US:Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to...

  • Content Writer- Quality Check

    1 month ago

    Chennai, India Guires Solutions Private Limited Full time

    Conduct quality checks and assurance of every document before it gets dispatched to the client. - Document quality assurance activities and create audit reports - Developing, implementing, and communicating quality standards for quality checks and assurance of the documents to the service development team and other appropriate staff - Identifies and analyzes...

  • Quality Inspector

    4 weeks ago

    Chennai, India AYMARKZ QUALITY GROUP Full time

    **Quality inspection.** **Reading blueprints and instructions to comprehend the quality expectations for the product and supplies**. Approving or rejecting raw materials with respect to quality standards and record supplier performance. Selecting output samples and checking them using appropriate.. **Job Types**: Full-time, Regular / Permanent **Salary**:...

  • Telecaller - Quality Check (Leading Real Estate

    1 month ago

    Chennai, India People Process Teck Full time

    To check the quality of calls made by the Telecallers, with the Customers and take feedback for an improvement. - Good in communication, interpersonal skill and perseverence. - Should have Politeness, listening skill and receptiveness - Should have relevant experience worked in BPO/ Matrimonial companies. - Minimum 2 years experience in Telecalling and...

  • [High Salary] Sales Quality Check Analyst

    4 weeks ago

    Chennai, India Notion Press Full time

    ABOUT US:Notion Press is India’s largest book publishing platform with over 100,000 books published and sold in 150+ countries. We are a 12-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to...

  • Quality Incharge

    11 hours ago

    Chennai, India Aditya infrastructure pvt Ltd Full time

    Mix design & Trial & compliance Raw material / Batching /Dispatch / placement Quality checks & Control Man power Mobilization - QC Helper/ Technicians Batching plant fitness check -quality on regular TM fitness check -quality for Delivery Pump fitness check -Quality for Delivery Raw material source approval ITP implementation & Follow up MIS reporting on Mix...

  • Quality Controller

    4 weeks ago

    Chennai, India TNQ Technologies Full time

    Should possess Min 2 years of Typesetting and E-publishing industry experience and strong knowledge of handling STM - Books and Journals - Should have experience in quality concepts & standards, template creation and QC/QA checking the template output - Checking the style & layout with consistency usage and cross checking the corrections from the author and...

  • Quality Controller

    1 month ago

    Chennai, India nice Neotech Medical Systems Pvt. Ltd Full time

    Willing to travel Need licence outsourcing Quality checking Time management Documentation Inspect random payments within the process for various types of defects; working with internal partners in ensuring the defects are corrected where possible and tracking for reporting purposes. - Performs regular checks of internal processes and controls and regular...

  • quality control supervisor

    2 weeks ago

    Chennai, India Kelton Global Councultancy Full time

    We are looking for a responsible Quality Inspector to check the quality of all incoming and outgoing material and products as well as production procedures. You will be a firm advocate of quality in our business.Responsibilities blueprints and instructions to comprehend the quality expectations for the product and suppliesove or reject raw materials with...

  • quality control supervisor

    2 weeks ago

    Chennai, Tamil Nadu, India Kelton Global Councultancy Full time

    We are looking for a responsible Quality Inspector to check the quality of all incoming and outgoing material and products as well as production procedures. You will be a firm advocate of quality in our business.Responsibilities blueprints and instructions to comprehend the quality expectations for the product and suppliesove or reject raw materials with...