SAP CRM Consultant

4 weeks ago


Bengaluru, India IBU Consulting Full time

Job Description :

  • Incident handling, problem and change management, including the unit-, integration- and regression testing of the solution.
  • This also includes drawing up functional specifications for the offshore development team and customizing the SAP CRM application.
  • Work with NMBS Process Leads, NMBS key users and other BA CS members to operationally manage assigned change requests, bug fixes and small operational enhancements.
  • Ensure fit with the existing solutions to achieve customer/user satisfaction, engagement/adoption by the business.
  • Actively bring in best practices, out-of-the box thinking, insights and technology trends to help improve the SAP CRM application and level of service regarding the application.
  • Proactively try to improve support, training, processes and communication with regard to the SAP CRM application
  • Actively participate in small or larger projects that involve changes to the SAP CRM application.
  • Service processes to manage contact center activities, complaints, disputes and B2B processes (leads, opportunities, contracts) Contract management processes
  • Master data management (customers, products, ibases)
  • Fiori applications Interfaces to and from different Legacy Applications via SAP PI and SAP CPI and SAP Bdocs and Idocs.
  • Good understanding of SAP MSL is required.
  • Interfaces to and from other SAP systems.
  • Experience with SAP BRIM is a plus.
  • End to End responsibility for resolving assigned issues and changes, design solutions
  • Preparation of functional/technical specifications using technical expertise
  • Customizing in SAP CRM

Essential Skills :

  • University (Master) degree or equivalent experience
  • Strong analytical skills to analyse functional requirements and translate these into functional specifications and technical implementations
  • At least 10 years of experience in customizing and maintaining SAP CRM modules (Customizing)
  • Experience with the CRM web UI (CRM 7.0)
  • SAP OData and Fiori Design experience
  • Strong Experience with the SAP CRM Sales, Service and Marketing module.
  • Middleware/Integration experience.
  • Experience and technical skills for the integration of SAP CRM with other (SAP) systems and solutions via SAP PI and SAP CPI.
  • SAP BRF plus knowledge is an advantage
  • Understanding of ABAP and capable of debugging is required
  • Experience in integration with SAP ECC is a must.
  • Experience with Hacon (Time Machine) is a plus
  • Experience in S/4HANA Service is also a plus.
  • At least 10 years of experience in application maintenance.
  • Experience of working in a railway context is considered a plus.
  • Experience in ServiceNow and Jira is considered a plus.
  • Strong communication skills
  • Strength in building and reinforcing good governance, risk management and strong operational practices
  • Enthusiastic team player able to work independently
  • Strong analytical and problem solving mind, knowing how to separate main issues from side-issues and getting them solved quickly
  • Proactive entrepreneurial mindset, injecting new ideas and bringing them to life
  • Leadership style and approach via Trust / Credibility /
  • Result and Quality Oriented
  • Communicates well and often to stakeholders providing insights and promoting good application & data usage
  • Able to relate, influence and understand the stakeholders/business perspectives
(ref:hirist.tech)
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