Quality Assurance Specialist
3 weeks ago
Mission
We are seeking a diligent Quality Assurance Specialist to oversee the procedures and
standards for our sales/support unit. The successful candidate will monitor calls,
emails, and other types of customer interactions to ensure that high standards of
quality are being met and compliance with policies is maintained.
Responsibilities
- Evaluate customer interactions and provide constructive feedback to enhance
customer service and sales techniques.
- Monitor and assess calls to ensure adherence to compliance, procedures, and
quality standards.
- Identify trends and provide regular feedback to management to drive continuous
improvement of call centre operations.
- Develop quality assurance policies and SOPs.
- Conduct audits, recommending and implementing corrective action where
necessary.
- Collaborate with team leaders and managers to enforce process standards and
resolve any issues that might arise.
- Participate in the design of call monitoring formats and quality standards.
- Utilize quality monitoring systems to compile reports on team and individual
performance.
- Develop, recommend, and deliver training in quality standards and procedures.
Requirements
- 3+ experience as a Quality Assurance Specialist or similar role in a call centre.
- Knowledge of quality assurance processes and procedures.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Detail-oriented with a commitment to excellence.
- Proficient in Microsoft Office Suite and/or relevant software.
- High school diploma required; Bachelor's degree preferred.
-
Quality Assurance Specialist
3 weeks ago
Mumbai, India Wonderchef Home Appliances Pvt Ltd. Full timeAbout the company: is a leading kitchen appliances and cookware brand in India, known for its innovative and stylish products that make cooking a delightful experience. We are committed to providing high-quality, durable, and user-friendly kitchenware solutions to enhance our customers' culinary experiences.Position Overview:As a Quality Control Specialist,...
-
Quality Assurance Specialist
3 weeks ago
Mumbai, India Wonderchef Home Appliances Pvt Ltd. Full timeAbout the company: Wonderchef is a leading kitchen appliances and cookware brand in India, known for its innovative and stylish products that make cooking a delightful experience. We are committed to providing high-quality, durable, and user-friendly kitchenware solutions to enhance our customers' culinary experiences. Position Overview: As a Quality...
-
Quality Assurance
1 month ago
Navi Mumbai, India Selec Controls Full time**Macro Role**: Production** **quality assurance **Specific Responsibilities**: Production process cetification Quality data analysis and improvement action taking Process audit People training **Skills Required**: preference to : Lean / Six sigma / ISO certification **Qualification & Experience**: Diploma / BE ( Electric/Electronic ) 8+years...
-
Quality Assurance Specialist
9 hours ago
Mumbai, India Spin N Press Full timeCompany DescriptionSpin N Press is a premier dry cleaning service provider based in Mumbai. With a passion for perfection and a commitment to customer satisfaction, we deliver exceptional garment care that goes beyond the ordinary. Our team of experienced professionals uses advanced techniques and eco-friendly practices to ensure your clothes receive the...
-
Quality Assurance Specialist
12 hours ago
Mumbai, India Spin N Press Full timeCompany DescriptionSpin N Press is a premier dry cleaning service provider based in Mumbai. With a passion for perfection and a commitment to customer satisfaction, we deliver exceptional garment care that goes beyond the ordinary. Our team of experienced professionals uses advanced techniques and eco-friendly practices to ensure your clothes receive the...
-
Quality Assurance Technician
1 week ago
Mumbai, India Shoppers Stop Full timeQuality Assurance Specialist is responsible to ensure that all external and internal requirements are met before our product reaches to our customers. He/she will be responsible for inspection procedures, outputs and identifying mistakes or non-conformity issues. · To carry out effective PP meetings with vendor · To carry out in-line and final inspection...
-
Quality Assurance Technician
2 months ago
mumbai, India Shoppers Stop Full timeQuality Assurance Specialist is responsible to ensure that all external and internal requirements are met before our product reaches to our customers. He/she will be responsible for inspection procedures, outputs and identifying mistakes or non-conformity issues.· To carry out effective PP meetings with vendor· To carry out in-line and final inspection at...
-
Quality Assurance Specialist
4 days ago
Mumbai, India Brambles Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
-
Quality Assurance
2 months ago
Navi Mumbai, India Chain IQ Full timeResponsibilities: • Provides support to the Head of Quality Assurance Team and/or direct manager in order to ensure that staff in Chain IQ locations make optimal use of reporting, analysis and internal control systems; • Ensures the provision of services on request and support for recurring projects; • Acts as a point of escalation and solution of...
-
Quality Assurance
2 months ago
navi mumbai, India Chain IQ Full timeResponsibilities: • Provides support to the Head of Quality Assurance Team and/or direct manager in order to ensure that staff in Chain IQ locations make optimal use of reporting, analysis and internal control systems;• Ensures the provision of services on request and support for recurring projects;• Acts as a point of escalation and solution of...
-
Quality Assurance Technician
2 months ago
Mumbai, India Shoppers Stop Full timeQuality Assurance Specialist is responsible to ensure that all external and internal requirements are met before our product reaches to our customers. He/she will be responsible for inspection procedures, outputs and identifying mistakes or non-conformity issues.· To carry out effective PP meetings with vendor· To carry out in-line and final inspection at...
-
Quality Assurance Technician
2 months ago
Mumbai, India Shoppers Stop Full timeQuality Assurance Specialist is responsible to ensure that all external and internal requirements are met before our product reaches to our customers. He/she will be responsible for inspection procedures, outputs and identifying mistakes or non-conformity issues.· To carry out effective PP meetings with vendor· To carry out in-line and final inspection at...
-
Quality Assurance Technician
2 months ago
Mumbai, India Shoppers Stop Full timeQuality Assurance Specialist is responsible to ensure that all external and internal requirements are met before our product reaches to our customers. He/she will be responsible for inspection procedures, outputs and identifying mistakes or non-conformity issues. · To carry out effective PP meetings with vendor · To carry out in-line and final inspection...
-
Quality Control/quality Assurance
4 weeks ago
Navi Mumbai, India Wisecor service pvt ltd Full time**Job title -** QA & QC - Quality Assurance & Quality Control **Qualification -** BE Mechanical /B.Tech **Designation - **Quality Engineer/ Quality Trainee **Gender -** Female **Experience - **Minimum 1 Year Experience **Roles & Responsibilities -** - Inspection of end fittings as per sampling plan, Drawing and SO. - Reporting of Lot acceptance or...
-
Quality Assurance Executive
5 days ago
Navi Mumbai, India Double HR Consultancy Full timeUrgent Requirement(QA) QUALITY ASSURANCE EXECUTIVEIn a Pharmaceutical Formulation Manufacturing CompanyJob Location: Turbhe, Navi MumbaiEducation: B Pharma, M Pharma, B Sc, or M ScExperience: 10 to 20 Years in the same field/FDA ApprovedSalary: As per the Market/Industries/based on experience, knowledge and the InterviewWeekly off: FridayWorking hours: 8 to...
-
Quality Assurance
3 days ago
Navi Mumbai, India Sulzer Full timeMain tasks and responsibilities : • Lead the Non-Confirming Report (NCR) and Root Cause Analysis (RCA) processes, ensuring year on year improvements, and full engagement of all contributing areas • Lead all supplier development activities and deliver a year-on-year reduction in supplier rejects and non-conformances. Develop the supply base, to improve...
-
Quality Assurance
1 month ago
Mumbai, Maharashtra, India Morpheus Human Consulting Full timeReference Code: - 444-78 - Job Title: **Quality Assurance - Management Consulting - Mumbai** - Category: - Consulting - Job Description: - Job Title: Quality Assurance - Management Consulting - Mumbai - We are currently seeking an experienced Manual and Performance tester who wants to work in a fun, collaborative, and fast-paced environment where...
-
Quality Assurance Executive
4 days ago
Navi Mumbai, Maharashtra, India Double HR Consultancy Full timeUrgent Requirement(QA) QUALITY ASSURANCE EXECUTIVEIn a Pharmaceutical Formulation Manufacturing CompanyJob Location: Turbhe, Navi MumbaiEducation: B Pharma, M Pharma, B Sc, or M ScExperience: 10 to 20 Years in the same field/FDA ApprovedSalary: As per the Market/Industries/based on experience, knowledge and the InterviewWeekly off: FridayWorking hours: 8 to...
-
Quality Assurance Executive
2 days ago
Navi Mumbai, India Double HR Consultancy Full timeUrgent Requirement(QA)QUALITY ASSURANCE EXECUTIVEIn a Pharmaceutical Formulation Manufacturing CompanyJob Location: Turbhe, Navi Mumbai Education: B Pharma, M Pharma, B Sc, or M Sc Experience: 10 to 20 Years in the same field/FDA Approved Salary: As per the Market/Industries/based on experience, knowledge and the Interview Weekly off: Friday Working hours: 8...
-
Quality Assurance Executive
4 days ago
Navi Mumbai, Maharashtra, India Double HR Consultancy Full timeUrgent Requirement(QA)QUALITY ASSURANCE EXECUTIVEIn a Pharmaceutical Formulation Manufacturing CompanyJob Location: Turbhe, Navi Mumbai Education: B Pharma, M Pharma, B Sc, or M Sc Experience: 10 to 20 Years in the same field/FDA Approved Salary: As per the Market/Industries/based on experience, knowledge and the Interview Weekly off: Friday Working hours: 8...