Assistant Manager

7 days ago

Gurugram, India REDDINGTON GLOBAL CONSULTANCY PRIVATE LIMITED Full time

Job Title : Assistant Manager - International BPO (US Debt Settlement Process)Location : GurugramEmployment Type : Full-timeExperience Required : 5-7 years (minimum 3 years in a leadership role within an International Voice/Sales Process)Job Overview:We are looking for an energetic, driven, and performance-focused Assistant Manager to lead our US Debt Settlement sales team. The ideal candidate is a highly enthusiastic sales leader who can inspire, guide, and elevate team performance while maintaining strong process discipline and delivering exceptional results. Key Responsibilities:- Lead, manage, and motivate a team of sales advisors working on the US Debt Settlement process.- Drive daily, weekly, and monthly sales targets with a strong focus on conversions.- Monitor team performance through regular audits, coaching sessions, and feedback discussions.- Analyze daily KPIs, identify performance gaps, and implement effective action plans.- Ensure adherence to quality, compliance, and process guidelines.- Coordinate with cross-functional teams (Training, QA, HR, WFM) for smooth operations.- Conduct performance reviews, manage escalations, and support employee development.- Maintain a positive, competitive, and high-energy sales environment.- Contribute to process improvements and workforce optimization initiatives.- Prepare and share accurate MIS/reports with management. Required Skills & Qualifications- 5-7 years of total experience in International BPO, with strong exposure to US voice or US Debt Settlement processes.- Proven experience as a Team Leader/Assistant Manager handling outbound sales teams.- Excellent people management, coaching, and leadership skills.- Strong analytical abilities with deep understanding of sales metrics and performance tracking.- Outstanding communication and interpersonal skills.- Ability to motivate teams, manage pressure, and consistently meet aggressive sales targets.- Process-oriented mindset with high ownership and accountability. Preferred Attributes- Experience specifically in US Debt Settlement or similar debt-related programs.- High enthusiasm, passion for sales, and a "lead by example" attitude.- Ability to adapt quickly to business needs and drive operational excellence. (ref:iimjobs.com)

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