Case Collection Manager
2 weeks ago
Job Summary:The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as the central coordinator between internal teams, suppliers, and customers to ensure transparency, accountability, and continuous process improvement.Key ResponsibilitiesManage and oversee the case collection process from initiation to closure.Ensure all cases are entered accurately into the system in line with SOPs.Monitor case volumes, trends, and turnaround times; provide regular reporting to leadership.Serve as the main point of contact for escalations, ensuring timely resolution and communication.Collaborate with cross-functional teams (supply chain, logistics, customer service, project management, etc.) to drive case resolution.Develop, implement, and maintain Standard Operating Procedures (SOPs) for case collection and management.Train and support team members on case entry best practices and compliance requirements.Partner with IT/Systems teams to enhance case tracking tools and reporting dashboards.Identify process gaps and lead initiatives to improve efficiency, accuracy, and customer experience.Ensure compliance with all internal policies and external regulations related to case management.QualificationsBachelor’s degree in Business Administration, Supply Chain, Operations Management, or a related field.5+ years of experience in case management, operations, or supply chain/customer service leadership.Strong understanding of case management systems, ERP platforms (e.g., NetSuite, SAP, Oracle), and reporting tools.Proven ability to lead cross-functional teams and manage high volumes of cases with accuracy and timeliness.Excellent problem-solving, organizational, and communication skills.Experience developing SOPs and process documentation.Strong analytical skills with the ability to interpret data and provide actionable insights.Key CompetenciesLeadership & Team CollaborationProcess & Detail OrientationStrong Communication & Escalation ManagementAnalytical Thinking & Continuous ImprovementCustomer-Centric Mindset
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Case Collection Manager
2 weeks ago
Bengaluru, India GameChange Solar Full timeJob Summary:The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as...
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Case Collection Manager
2 weeks ago
Bengaluru, India GameChange Solar Full timeJob Summary:The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as...
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Case collection manager
4 days ago
Bengaluru, India GameChange Solar Full timeJob Summary:The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as...
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Case collection manager
5 days ago
Bengaluru, India GameChange Solar Full timeJob Summary:The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as...
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Case Collection Manager
2 weeks ago
Bengaluru, India GameChange Solar Full timeJob Summary: The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as...
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Case Collection Manager
3 days ago
Bengaluru, India Whatjobs IN C2 Full timeJob Summary: The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as...
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Case Collection Manager
2 weeks ago
Bengaluru, India GameChange Solar Full timeJob Summary:The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as...
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Case Collection Manager
2 days ago
Bengaluru, India GameChange Solar Full timeJob Summary:The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as...
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Case Collection Manager
3 days ago
Bengaluru, Karnataka, India GameChange Solar Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary:The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as...
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Collection Manager
9 hours ago
Bengaluru, India White Force Full timeJob description Responsibilities: Managing and Supervising the tele-calling team, Ensuring a smooth flow of work. Responsible for collections and recovery of overdue payments from customers and maximizing overall profitability. Guiding and driving the collection force to achieve the set targets of their respective locations. Making calls on...
