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Head of Information Technology

4 weeks ago

Alleppey, Kerala, India Royaloak Incorporation Pvt. Ltd. Full time

Position Title: Head of Information Technology (IT)

Department: Information Technology

Location: Banaswadi, Bengaluru

Reports To: VP / Management

Experience Required: Minimum 15 years in IT leadership roles within the retail industry

Role Overview

The Head of IT will be responsible for overseeing and coordinating all IT-related activities for Royaloak Incorporation Pvt. Ltd., ensuring seamless operations across retail outlets, corporate offices, and new store openings (NSOs). The role requires a seasoned IT leader with strong knowledge of Microsoft Dynamics 365 (D365), retail technology infrastructure, and vendor management, along with the ability to align technology initiatives with business objectives.

Key Responsibilities

1. IT Strategy & Coordination

  • Act as the primary coordinator between internal business stakeholders and external IT vendors.
  • Oversee the implementation, customization, and maintenance of Microsoft Dynamics 365 across all functional areas.
  • Align IT systems and solutions with business needs to support growth and operational efficiency.

2. New Store Opening (NSO) IT Setup

  • Coordinate with vendors to ensure timely IT infrastructure readiness for new store launches, including POS systems, networking, and hardware setup.
  • Ensure smooth data integration and system synchronization for new locations.

3. Hardware & Software Management

  • Oversee procurement, installation, and maintenance of IT hardware (servers, workstations, networking devices, POS systems) and software solutions.
  • Ensure proper IT asset management and regular technology upgrades.

4. Vendor & Service Management

  • Manage relationships with IT service providers, software vendors, and hardware suppliers.
  • Negotiate contracts, monitor service levels, and ensure adherence to agreed timelines and quality standards.

5. IT Support & Troubleshooting

  • Oversee resolution of technical issues across all retail and corporate locations.
  • Implement best practices for incident management and ensure minimal downtime.

6. Data Security & Compliance

  • Ensure robust data security measures, including backups, disaster recovery plans, and compliance with applicable laws and regulations.
  • Monitor and enforce IT policies, cybersecurity protocols, and data protection guidelines.

Key Requirements

  • Experience: Minimum 15 years in IT leadership roles in the retail industry (multi-location operations preferred).
  • Technical Skills: Strong working knowledge of Microsoft Dynamics 365, POS systems, IT networking, and retail technology infrastructure.
  • Vendor Management: Proven ability to coordinate with multiple external partners and ensure timely delivery of IT projects.
  • Leadership Skills: Ability to lead cross-functional teams and work collaboratively with business stakeholders.
  • Analytical Skills: Strong problem-solving ability and decision-making skills in high-pressure scenarios.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
  • Willingness to travel for NSOs and critical IT deployments.

Interested candidates can send in their CV to hr.corp1@royaloakindia.com with the subject line

" Application for Head IT "