Senior Product Manager

Location : Mumbai, IndiaType : Full-TimeAbout Helo.ai : At Helo.ai by VivaConnect, we're transforming how businesses communicate with their customers. From SMS, WhatsApp, RCS, Voice, to Contact Centre Solutions, we enable brands to build impactful connections. With over 24+ years of industry expertise, handling 30+ billion engagements annually, and partnerships with Meta, Google, and leading telecom operators, we're not just another company-we're trailblazers in business communication.If you're looking to kickstart your journey with an organization that's all about growth, innovation, and meaningful impact, your search ends hereAbout the Role : As the VP of Product & Engineering, you will be the driving force behind our product vision, technical strategy, and execution. You will lead a high-performing team of product managers, engineers, and designers to deliver innovative, scalable, and revenue-generating CPaaS and AI-driven solutions. This role demands a strategic leader who can balance long-term vision with hands-on execution, foster cross-functional collaboration, and drive business growth through technology, this is your chance to shine.Your Day-to-Day Responsibilities : 1. Product Leadership : - Define and execute the product vision, strategy, and roadmap for Helo.ai's CPaaS and AI platforms.- Oversee the end-to-end product lifecycle, from ideation to launch and scaling, ensuring alignment with business goals.- Architect API-first, microservices-based systems capable of handling high-concurrency workloads.- Embed AI/ML tools into product development workflows to enhance efficiency and innovation.2. Business Growth & Revenue Diversification : - Drive revenue growth by identifying and capitalizing on new market opportunities (e.g., strategic partnerships with Google, Meta).- Own FY24-25 roadmaps, ensuring 95%+ on-time delivery and measurable business impact.- Scale platform capabilities to support enterprise-grade clients.3. Team & Operational Excellence : - Lead and mentor a 65+ member org (product, engineering, QA, design) .- Institutionalize SOPs, KPIs, and automation to streamline operations and governance.- Foster a culture of innovation, agility, and accountability using Agile methodologies.4. Cross-Functional Collaboration : - Partner with C-suite, sales, and marketing to align product strategy with business objectives.- Work closely with Scrum Masters, engineering leads, and stakeholders to resolve bottlenecks and ensure seamless execution.5. Performance & Innovation : - Monitor and optimize platform uptime (99.9999%), throughput, and scalability.- Leverage frameworks like JTBD, RICE, Kano to prioritize features and resources.- Continuously improve product positioning, pricing, and GTM strategies based on market feedback.Your Growth @ Helo.ai : - Leadership at Scale : Directly influence the trajectory of a CPaaS market leader.- Career Progression : Grow into roles with a clear path for advancement.- Skill Development : Master AI-driven product design, high-concurrency systems, and strategic partnerships.- Recognition : Professional & personal growth, rewards, and visibility for your contributions. Knowledge & Skill-set Required : Experience & Skills : Education : - Bachelor's/Master's in Computer Engineering, CS, or related field (MBA preferred).Experience : - 9+ years in product and engineering leadership, with 5+ years in CPaaS, APIs, or cloud platforms.- Proven track record of platform efficiency (30%+ improvement), and team leadership (50+ members).- Hands-on experience with microservices, AI/ML integration, and high-throughput systems.Skills : - Strategic Thinking : Ability to translate vision into executable roadmaps.- Technical Depth : Strong grasp of API architecture, DevOps, and Agile methodologies.- Business Acumen : Expertise in P&L management, partnerships, and GTM strategies.- Leadership : Inspiring cross-functional teams and driving a culture of excellence. (ref:hirist.tech)