Customer Success Manager
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Job Description
Job Title: Customer Success Manager
\nRole Summary :
\nThe CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success. This role requires a strong blend of technical expertise, customer engagement, and proactive problem-solving. You will act as a trusted advisor to customers, helping them maximize the value of the TestGrid platform.
\nKey Responsibilities:
\n- \n
- CSM must be comfortable with using AI and capable of creating high-quality presentations.\n
- CSM must be able to present ideas and manage the product requests from the customer.\n
- Manage customer relationships and lead customer calls to understand needs, challenges, and goals.\n
- Act as the primary point of contact for assigned customers.\n
- Lead product demonstrations tailored to customer use cases and support onboarding\n
- Guide new customers through onboarding and implementation processes\n
- Troubleshoot issues or guide customers to solutions and collaborate with internal teams when needed.\n
- Conduct customer and internal training sessions.\n
- Support internal teams by sharing knowledge, best practices, and customer insights.\n
- Develop and maintain training materials, documentation, and FAQs.\n
- Monitor customer health, usage patterns and drive adoption.\n
- Identify risks and opportunities for growth or improvement.\n
Work Environment & Expectations:
\n- \n
- The nature of work is fluid and dynamic , requiring a high degree of adaptability.\n
- As a growing organization, priorities may shift frequently , and the CSM is expected to respond with agility.\n
- Work hours are not strictly defined ; flexibility is essential to support customer needs across time zones.\n
- Certain tasks and customer requests may require immediate attention and prioritization (ASAP execution) .\n
- A proactive, ownership-driven mindset is critical to succeed in this fast-paced environment.\n
Required Skills & Qualifications:
\n- \n
- Must have a bachelors degree in Computer science.\n
- Have a deep understanding of test automation.\n
- Prior experience in a Customer Success / Technical Account Management role.\n
- Solid understanding of software testing concepts (manual and automation).\n
- Excellent communication and presentation skills.\n
- Problem-solving mindset with a customer-first approach.\n
- Ability to manage multiple accounts and priorities effectively.\n
How to Apply:
\nInterested applicants should send their resume along with a brief cover letter highlighting their interest in the role. Please use the subject line 'Customer Success Manager' and email your application to
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