Global Process Expert

4 days ago

Ahmedabad, India Kraft Heinz Full time

Global Process Expert - Order to Cash - Work From Office - Ahmedabad


As a Global Process Expert Order to Cash (OTC), you are a member of the Global Processes department which sculpts the Global OTC enterprise strategy, and the continued enhancement in support of delivering Kraft Heinz Global Business objectives.


Amplifying the performance of the function and identifying and designing the individual business process transformation initiatives, this role will be part of the pinnacle of the finance vision and strategy for OTC, expected to drive Global Business Services (GBS) through its next phase by creating value through consumer-centric and innovative solutions.


Primary Responsibilities:


  • Drive performance, process design and technology enablement in close cooperation with the Global Process Owner Order to Cash.
  • Ensure understanding of the capabilities and functionality available to leverage our current assets optimally.
  • Partner with IT to understand the gaps in the current technology ecosystem and define our technology roadmap.
  • Define the SLA and KPIs to measure end-to-end process performance, efficiency and quality.
  • Support the Global Process Owner for going before the CAPEX- and financial committees, to present the business cases for initiatives identified.
  • Actively seek opportunities to innovate and source best practices in terms of process strategy, improvement, performance, engagement and governance
  • Build and grow data driven insights through process performance dashboards, KPI frameworks, process maturity assessments and process mining.
  • Work closely with Operations to optimize the service placement of OTC activities. Be part of (CPI) projects and initiatives to further improve the efficiency and collaboration.
  • Build internal and external networks to stay in sync with new process developments and best practices.
  • Identify and build strategic partnerships with external best-in-class companies to accelerate the transformation journey, increasing Enterprise value.


Qualifications:


  • I have a deep understanding of Order to Cash in the FMCG/CPG industry, and how this process interacts with sales, IT, Finance, Customer Service & logistics functions in the market.
  • I have strong knowledge & expertise in OTC market leading technology: SAP S4/HANA, High Radius, Servicenow, Omprompt, X-tel & Compass.
  • I have experience with end-to-end process design in a large-scale multinational company.
  • I have a solid background in understanding data creation, data flows, quality, and management, related to OTC processes, Customer Master data and Payment settlement.
  • I have experience leading projects (short-term and long-term initiatives)
  • I have knowledge of process mining / Celonis

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