ServiceNow Developer

4 weeks ago

New Delhi, India Mastech Digital Full time

Position: ServiceNow DeveloperLocation: Remote with quarterly visit to Chennai officeDuration: Full timeNotice period: Immediate joiner/ Serving notice with less than 30 days/ Notice is less than 20 days"Looking for a subject matter expert in CSM including Customer Portal functionality — this is a mandatory skill. Experience with FSM and RSM is a plus"- Minimum of 5+ experience in ServiceNow development and architecture. - Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications and integrations. - Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages. - Exceptional problem solving and communication skills. - Strong client facing and consulting skills. - Experience as a developer is must. - ServiceNow CSM implementation experience. - Understanding of CSM business domain and ability to translate it into practical ServiceNow solutions. - Excellent stakeholder/ customer facing skills - Experience working with remote teamsResponsibilities:- Takes responsibility for overall architecture, design, implementation and integrity of the ServiceNow platforms - Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented. - Provide expert level support and technical mentoring to implementation team. - Recognize and develop opportunities to leverage ServiceNow as a platform. - Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles. - Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrations. - Scoping and delivering Proof of Concept / Proof of Value engagements with prospects. - Responding to Request for Information/Proposal documents. - In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations, etc in preparation for deployment. - Act as the ServiceNow subject matter expert at Executive briefings/marketing events.

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