Technical Writer

About Hevo

Hevo is a simple, intuitive, and powerful No-code Data Pipeline platform that enables companies to consolidate data from multiple software for faster analytics.

Hevo powers data analytics for 2000+ data-driven companies across multiple industry verticals including Deliverr, Neo4J, Groww, Marqeta, and Betway. By automating complex data integration tasks, Hevo allows data teams to focus on deriving groundbreaking insights and driving their businesses forward.

With a total funding of $42 Mil from Sequoia Capital, Qualgro, and Chiratae Ventures, Hevo is now entering a new phase of hyper-growth.

Hero's mission is simple but bold: Build technology from India, which is simple to adopt and easy to access, so that everyone across the world can unlock the potential of data.

Based in Bangalore and San Francisco, Hevo has seen exponential growth since its inception. The team has grown by 3X, and the customer base has expanded by a staggering 20X in just the last two years.

Hevoites are a bunch of thoughtful, helpful problem solvers, who are obsessed with making a difference in the lives of their customers and colleagues,, and in their own individual trajectory.

If you are someone who is passionate about redefining the future of technology, then Hevo is the place for you.

About the Role

At Hevo, we believe the hallmark of a great product is its clear and succinct documentation. To achieve this, we are looking for writers with 4 -10 years of experience, who can perform independently yet work as part of a dynamic product team to scale the documentation in sync with the product functionality.

If you are aspiring for a fulfilling role where you get to be a technical writer in the true spirit, you will enjoy working at Hevo. In your role, you will be exploring the product and working with the engineering, UI, and support teams to create detailed and verified user-oriented documentation.

Your primary responsibilities will span:

• Organizing and presenting technical information in a clear and logical manner
• Producing review-free content for new and enhanced features in every release
• Updating legacy content as the product functionality evolves
• Creating FAQ and Troubleshooting content
• Incorporating user feedback into documentation
• Performing UI design and message text reviews
• Being a mentor and peer reviewer for new team members
• Executing and assisting with non-release-related projects.

To succeed, you should be:

• Detail oriented
• Highly self-managed and an agile planner, to prioritize tasks and successfully multi-task
• User-focused, to anticipate their pain areas and create comprehensive documents
• Curious to explore the 5Ws + 1H even beyond the scope of the Jira ticket
• A good team player, to collaborate with stakeholders for gathering information

The core of our documentation rests around data, its forms, and its replication from source to destination systems. Experience writing for these areas is essential.

Key technical skills needed are:

• Experience working with Git, Confluence, SnagIt, HTML, Markdown
• Experience writing about database and ETL concepts, iPaas, and SaaS applications
• Familiarity with SQL
• Excellent command over English
• Experience with tools like LucidChart, Canva, SnagIT to create diagrams, flowcharts, and other visual aids
• Experience of working using Agile methodology and basic project management

At Hevo, we encourage every employee to be creative, participative, and innovative.